Improve service quality Comprehensive promotionw88 Union Teachers’ CongressWork
Secretary Wang Ling at the 7th Faculty and Staff Congress and the 14th w88 Union Congress
Speech at the third meeting
Dear comrades:
Today, the w88 casino held the 7th Faculty Congress and the 3rd session of the 14th w88 Union Congress here. On behalf of the University Party Committee, I would like to express warm congratulations on the convening of this meeting. At the same time, I would like to express my high respect to the faculty and w88 union members who have contributed to the vigorous development of the w88 casino and the promotion of harmonious campus construction over the past year!
The title of my speech is: Improving service quality and comprehensively promoting the work of w88 unions and teachers’ congresses. On behalf of the Party Committee, I would like to put forward the following four opinions.
(1) Improving service quality is the basic task of cultivating talents in colleges and universities. Comrade Hu Jintao said at the centenary celebration of Tsinghua University that quality is the lifeline of higher education. Last year, the Ministry of Education held a special meeting to issue the "Thirty Guidelines for Higher Education Quality." I believe that service quality is an important guarantee for the development of the w88 casino's teaching, scientific research and other undertakings. Talent cultivation is the starting point and foothold of all the w88 casino's work. Students are the foundation of the w88 casino's survival and development. From the enrollment of new students, professional studies to career planning, every link is inseparable from services; the career development of faculty and staff, promotion of professional titles, teaching and scientific research, housing benefits, children's enrollment, etc., every link is closely related to services. Every department, every employee in w88 casino, every job we do is closely related to service, so improving service quality is the basic work of talent cultivation. The work we do is irreplaceable. Leadership is service, management is service, decision-making is service, and execution is service. The work of various departments such as finance, security, teaching and scientific research in w88 casino is all about service, which is closely related to the life and work of teachers and students.
(2) Service is an important means to implement development strategies and work priorities. The definition of service in Cihai is to work for the collective (or someone else's) benefit or for a certain cause. What is the service sector and what is the service industry? It is an industry or department that works for others and makes other people's lives and work more convenient. Specific to our w88 casino, the department that serves teachers and students and makes their work, study and life more convenient is the service department. According to the "University w88 Union Law", w88 unions are organizations of university faculty and staff and are the link and bridge between the party and employees and the masses. The fundamental function and essence of w88 unions are services. Today, we once again point out soberly and clearly that the essence of a w88 union is service. The purpose of the Communist Party of China is to serve the people wholeheartedly. Grassroots party organizations should be built into service-oriented party organizations. The core is service. The key lies in the transformation of functions, from management to service. The main responsibility and basic function of our labor union and faculty congress is to serve faculty and staff. Establish this organization to safeguard the rights of faculty and staff, establish harmonious labor relations, including building and upgrading the union model home, improving the training system, promoting democratic w88 casino governance, building a platform, improving the quality of faculty and staff, etc. The ultimate goal is to provide services. Whether students and faculty are satisfied with the Double Generation Conference and the w88 casino's party and government functional departments, the most important criterion is whether they are satisfied with the service. From this perspective, service quality is an important criterion for testing the work of the w88 union teachers’ congress.
(3) Service quality is an important criterion for testing the work of the w88 union teachers’ congress.20139044_9159：We must actively carry out learning, service-oriented and innovative w88 union creation activities. The w88 union leadership should reduce the assignment of directive tasks and enhance the attractiveness, cohesion and influence of the work through services and by solving difficulties for faculty and staff. The two-level w88 unions in Beijing are required to integrate resources, clarify the division of labor, expand service functions, and gradually form a "three-level service system" that covers employees in all units to directly provide comprehensive services and carry out w88 union work. I hope that w88 casino’s w88 union will also follow the regulations and establish a w88 union service station to directly serve employees and increase the specialization of services.
(4) Improve service quality and comprehensively promote the work of w88 unions and teachers’ congresses. Principal Shi Jianjun’s work report and Director Sun Qiang’s financial report have clear ideas and use data to speak for themselves. All departments must implement what the principal mentioned2013The key work of the year is to implement all the work, and a very important starting point is to improve the service quality，By improving service quality, we can unite people and increase synergy. Building the "Beijing Model Employees' Home" is the focus of w88 casino's w88 casino-level w88 union and the secondary w88 unions of each college this year. To complete this task well, we should regard service quality as an important indicator. w88 casino-level w88 unions and secondary w88 unions at the college level should combine this indicator with the upgrading of home construction and the construction of model employee homes, and use the satisfaction of faculty and staff as an important assessment.
I would like to put forward a few requirements to do this job well. First, all party and government functional departments must examine their own problems in service, use problem solving as the standard, and make the standards clear. Second, all party and government functional departments must formulate standards, formulate regulations, come up with rectification plans, clarify the division of responsibilities, and put forward requirements for service work in response to problems and service quality. Third, all on-the-job faculty and staff should take into account the service quality problems discovered during the inspection and make targeted rectifications in accordance with the service quality standards. Fourth, the w88 casino-level w88 union and the secondary w88 union of the college must carefully inspect the process of our service quality standards and the problems existing in the implementation, and publish the inspection results throughout the w88 casino to ensure that the improvement of service quality is implemented.
2013is the first year to fully implement the spirit of the 18th National Congress of the Communist Party of China. It is a critical year for the implementation of the "Twelfth Five-Year Plan" to connect the past and the future. It is also an important construction year for w88 casino construction, teacher team construction, and talent training to comprehensively improve. The convening of this double-generation meeting is of great significance for clarifying work priorities, improving service quality, refining work links, uniting people, and promoting the reform and development of w88 casino undertakings. It is hoped that all representatives can convey the spirit of this congress and create a working atmosphere in which everyone is responsible for improving quality. By improving service quality, we can unite people's hearts and form synergy, unifying the understanding of teachers, students and employees of the w88 casino to the w88 casino's strategic goals and work deployment. It is hoped that the w88 unions and teachers’ congresses at all levels will focus on improving quality, be diligent and dedicated, strive to be the first to achieve excellence, seize opportunities, take advantage of the situation, improve standards and achieve results. Let faculty and staff develop and progress while promoting reform and make contributions while promoting w88 casino construction.
