w88 casino News Network (Olympic frontline publicity and reporting team draft)8month16日, at seven o'clock in the morning, the morning in Beijing has begun to feel cooler after the beginning of autumn, but the warm atmosphere of the Olympic Games has not diminished at all. The Beijing Olympic Building, located next to the North Fourth Ring Road, is the office location of the Beijing Olympic Organizing Committee. At this moment, on the first floor of this building15Layer, one team has just finished its mission12The game volunteers who work the night shift are handing over to the volunteers who come to take over their work. For the past month, this place has been24小时不间断地运行着，为来自世界各国的奥运会工作人员提供着耐心周到的服务。 Today, let us enter the Olympic Building No.15Floor, get closer to the Transportation Department affiliated to the Beijing Olympic Organizing Committee and from the w88 casinoT3Call center language support volunteer.
We support the Olympics with words
Xianyu, the first-year international w88 major this year, isT3Head of the call center language w88 casino volunteer team. Through her introduction, we had a preliminary understanding of the work here.
T3The call center language support volunteer team consists of sixty students from the w88 casino, China University of Geosciences, Renmin University of China, Capital Normal University and Beijing Union University. Among them, there are 20 foreign w88 and economic volunteers, all of whom provide English language support.
According to the transportation arrangement system of the International Olympic Organizing Committee, the customer base of transportation arrangements can be divided intoT1、T2andT3Three categories. Among them, transportationT3The call center provides services such as telephone vehicle reservations, transportation consultation, and complaint acceptance for customer groups including ordinary officials of the International Olympic Organizing Committee, officials of the International Federation of Sports Committees, heads of state, and relatives of royal family members. The center's language support volunteers are responsible forT3Non-native Chinese speakers in the customer base are tasked with providing foreign language call reception services.
“Our work also includes:TA、TM(Athletes and media transportation——Reporter’s Note)’s customer base provides lost item recovery services, and coordinates vehicle dispatching services between the Olympic Organizing Committee’s Transportation Department, contracted hotels and competition venues,” Xianyu said. “Since the vast majority of the customer base we serve do not speak Chinese, and we often have to face difficult phone complaints such as untimely vehicle dispatching, these all place high demands on our foreign language proficiency, crisis response capabilities and psychological endurance. For those foreigners, if you don't understand a sentence or two, they will lose trust in you and it will be difficult to continue the work, so we must be professional and meticulous. In addition, the customer base we serve is mainly Olympic Organizing Committee officials. These personnel generally have high requirements for the availability of vehicles, which requires us to maintain a strong sense of responsibility at all times. ”
“We need to arrive on time every day, and we must not be late,” said Chen Bingjing, leader of the volunteer group from Foreign Economic and w88. “Moreover, most people arrive early and leave late, and those who work the night shift can’t rest because they often have night phone calls. It’s very hard for everyone in every shift. But we believe that serving the Olympics is an extremely rare opportunity, so everyone cherishes it. We have practiced our English listening and speaking skills here, and we also have to face some urgent transportation arrangements all the time. These work pressures have prompted us to learn more things that we cannot learn in class. And I think we are using words to support the Olympics, which gives everyone spiritual satisfaction. ”
Interrupted two hours of phone interview
The phone interview with Xianyu was made during her night shift.
During the interview, our conversation was interrupted twice due to emergencies at Xianyu’s work, which lasted about two hours together.
"These are very common things. We do need to deal with many emergencies at work." After Xianyu finished handling the work, his breathing was a little uneven when he spoke because he was in a hurry to answer the phone. "For example, just now, the vehicle booked by a customer did not arrive at his hotel on time. Our task is to contact and communicate with various relevant departments, such as the hotel, transportation front desk, vehicle operation team, etc., in order to solve the problem quickly and effectively and give the customer a satisfactory answer. In fact, we will also encounter some customers who ask more tricky or trivial questions."
T3Call center language support volunteers need to keep a lot of information in mind, such as what everyone needs to speak effortlessly120The full English name and its English abbreviation of each venue, as well as the English name and its abbreviation of each contracted hotel. Because only by keeping this information in mind, can they understand and search for the information customers need in a timely and effective manner during their busy work, and can they complete every task with high efficiency and a high level. The high-standard requirements and high-intensity work not only did not make our volunteers shrink back, but instead strengthened their determination to volunteer for and serve the Olympics.
“Although we are busy, sometimes we even feel a little overwhelmed,” volunteer team manager Yang Annie, a sophomore majoring in foreign w88 and economics, said proudly, “but our volunteers are very united and very perseverant. Many times Everyone stopped eating and let others go to eat first. When some volunteers encountered problems that were difficult to solve, people who were temporarily out of work would lend a hand to help them complete it. These little things make us love this team and our positions.”
Well done to the volunteers of the University of International w88!
InterviewT3While working as a language support volunteer in the call center, the voice I heard the most was: Well done to the foreign w88 and economic and w88 volunteers!
Strong foreign language ability is the traditional advantage of the w88 casino. inT3呼叫中心的语言支持志愿团队中，我校志愿者的外语优势得到了更加充分的体现。
Wang Jifeng is the leader of the volunteer team of China University of Geosciences. When I talked to him about his foreign economic and w88 colleagues, he said: "The telephone reception in our call center is prioritized. According to the quality of foreign language proficiency, we divide each class into multi-level reception desks. Foreign economic and w88 My classmates are very good at English, so the first row of seats in the English group are occupied by volunteers from foreign w88. In addition, I still remember that one time the Japanese receptionist encountered a language barrier, but I didn’t expect that this problem was solved by a student who was minoring in Japanese from foreign w88. ”
“我对对外经贸的孩子们印象都特别好。”奥组委交通部负责人高克瑶赞叹道。 "They are very obedient, work very hard, speak good foreign languages, and provide warm and thoughtful service. They are also polite and considerate when communicating with our department. I like them very much."
Before ending the interview, I noticed a few University of International w88T3Volunteers all wear the same style of exquisite badges on their registration card straps. Later I learned that these badges still have a great origin. It turns out that these badges are from the Minister of Transport of the International Olympic Organizing CommitteeAnthonyGiven to Mr.T3Gifts from call center language support volunteers in recognition of their meticulous attitude and selfless dedication in the work process. I think this gift is the best evaluation of their work performance.
