w88 casino

It’s been a long time since the opening ceremony of the Olympic Games13Oh my god, these days, from Shunyi Water Park to the Water Cube, from the Olympic Reception Center at Shijingshan Transportation Station, from the Media Village to various Olympic-contracted hotels, from city streets and alleys to various subway entrances, volunteers from the University of International w88 are active wherever there are Olympic Games. Every member of the International w88 casino takes serving the Olympics as their own responsibility, fulfills the promise of "the smiles of volunteers are the best business card of Beijing" with practical actions, and has achieved extraordinary results in their ordinary positions.Contributed to the Olympic Games. Recently, many media such as TV and newspapers have interviewed and reported on w88 casino volunteers, which has won honors for the w88 casino.

Xinhuanet

The US President’s itinerary is cleverly arranged by a Suzhou girl

8month9日, in the International Liaison Department of the Beijing Olympic Building, a rapid ringing of the phone rang. At this time, the volunteers in the office were still somewhat sleepy. Because8month8日For the opening ceremony, they were temporarily loaned“Bird's Nest”For help, I didn’t return to my residence until three or four in the morning. After just a few hours of rest, I hurried to the Beijing Olympic Building to go to work. But after picking up the phone, what was said on the other end of the phone woke up everyone in the office.

She successfully arranged the presidential schedule

The call came from the assistant accompanying US President Bush, who spoke standard American English. He said: President Bush is now on his way to the Chaoyang Park beach volleyball court. He wants to watch a beach volleyball match involving American players. There will be about 100 more.30You can reach the competition venue in minutes, please make arrangements. 30minutes!There is only a little time left. The venues ahead do not know the news yet, so they have not made any preparations. Green channels, reception staff, seating arrangements, etc., everything needs to be confirmed by phone within this half hour. Is it too late??This sudden incident left everyone unable to react for a moment.

At this time, Wang Yanqing, a girl from Suzhou who was in charge of protocol in the International Liaison Department, immediately calmed down. She thought about it for a moment, and then immediately called back Bush's accompanying assistant, asking in detail the number of people there, the time of arrival, and whether there were any requirements. Bush's accompanying assistant said that including Mr. President, they had a total of12I will be here in about half an hour. But they only4VIP tickets, additional8These are ordinary spectator tickets, the seats are not together. So if you can, please arrange12Individuals sit together. The most important thing is to send an advance team to the beach volleyball court to make sure the VIP passage is smooth and ensure food safety.

After asking clearly, Wang Yanqing immediately called the person in charge of the Chaoyang Park Beach Volleyball Hall and told the venue ahead of him the information. On the phone, Wang Yanqing told Bush the number of people in his party, their arrival time, and the special requests“12Individuals need to sit together”'s request was forwarded to the person in charge. At the same time, we immediately organized manpower to conduct inspections at the sand volleyball hall and temporarily opened a green channel to ensure nothing went wrong.

After receiving the news, the person in charge of the venue immediately started preparations. And next nearly30Within minutes, the office of the International Liaison Department of the Beijing Olympic Building fell into silence. At this point, all everyone can do is wait. Half an hour later, the phone rang again, and Bush's accompanying assistant called again. He said: Thank you very much for your arrangement. Mr. President is already cheering for the American players,12Everyone also sat together. At this time, everyone finally breathed a sigh of relief.

Suzhou girl’s international job

Wang Yanqing, a tall and thin girl, is a second-year student at the w88 casino in Beijing. Because she is very tall, many people think she is from the north. But in fact, she is an authentic Suzhou native. She graduated from Suzhou Middle w88 casino and lives in the High-tech Zone.

Although Wang Yanqing majored in insurance, her English is very good. When she was only a freshman in college, she signed up to be a professional volunteer for the Beijing Olympic Games. After written examination and interview, Wang Yanqing quickly stood out from many applicants and was assigned to work in the International Liaison Department.

Wang Yanqing said that her main job is to be responsible for meetings with national leaders, leaders above the level of assistant to the chairman of the Beijing Olympic Organizing Committee, and foreign heads of state, including contacts, meetings and banquets. Unlike other volunteers, Wang Yanqing said that her work is mainly before the start of the Olympic Games. For example, sports delegations from many countries will come to visit the venues in advance. Because of this, Wang Yanqing hurried home for a few days last summer and then rushed back to Beijing to start work. For nearly a year, Wang Yanqing traveled between the w88 casino and the Beijing Olympics Building. Since they have to devote a lot of time to volunteer work, some universities in Beijing will provide certain preferential policies to volunteer students in their studies, such as exemption from exams for some subjects. But Wang Yanqing said that although she worked very hard, she never fell behind academically. She received first-class scholarships in both her freshman and sophomore years.

“There is really a lot of work. For example, last time the Italian sports officials said they wanted to eat Peking duck, we had to arrange a vehicle to send them there immediately.”Wang Yanqing said that officials from the Olympic Organizing Committee and sports officials from various countries basically came to China in advance before the games started, so the previous few months were her busiest months. After the competition started, many officials would return to China. She originally thought she would have some free time, but unexpectedly some new things came up and she started to be busy again.

The most difficult thing is making phone calls

“What I do most now is call various embassies and decline their invitations to meet.”Wang Yanqing said that because the Olympic Games were held in China for the first time, many national leaders also came to China for the first time. So many embassies sent invitations, saying that they wanted to make an appointment to have dinner with my country’s national leaders. But there are so many people who want to date, and there is simply no time to spare, so most invitations need to be declined. The declined calls were made to various embassies by volunteers from the International Liaison Department.

China Educational Television

Student from w88 casino Accommodation Service Team

Visited China Educational Television Station to talk about serving the Beijing Olympics

8month15日, the w88 casino Olympic Village accommodation service team was invited to visit China Education TelevisionCETVThe "Big Talk about the Olympics" column talks about how a waiter dedicated himself to the Olympics. Xu Ri, a member of the team, participated in the recording of the "Olympic Service Zero Distance" program.

"Big Talk about the Olympics•College Students Watch the Olympics" is the only live online video interview program in the country that is fully participated in the planning, production and hosting by college students. It was launched by China Educational Television during the Olympic Games. This episode of the "Big Talk Olympics" program titled "Olympic Service Zero Distance" will be held in the afternoon2Click here3The event was broadcast live through the China Educational Television website, China Youth Network, and Sohu.com.

In the program, students from the team talked about their work in the media village and said that although we cannot fight hard on the field like athletes, having such an opportunity to participate in the Olympics is a lifelong benefit. Then he talked about the job division, job responsibilities and service essentials of working in the media village, and introduced the series of activities of the Olympic Village Accommodation Service Team of the w88 casino from establishment to operation, demonstrating the high-spirited style and collaborative spirit of the team.

Xu Ri also showed the calligraphy work "Beijing Welcomes You" which was presented to the "Big Talk Olympics" program and the audience. The beautiful calligraphy not only won the praise of many viewers, but also pushed the program to a climax. He then said "Beijing welcomes you" in French, German, Italian, Japanese, Korean, Arabic, Chinese and English, which also fully demonstrated the language advantages of the students from the University of w88 and Economics. At the end of the program, he delivered a work speech on behalf of all the waiters and also gave his best wishes for the Olympic Games. That night, China Education Television's first program "China Education Report" also gave a comprehensive and focused report on this issue of "Big Talk Olympics" with the theme "Capital College Students: Serving the Olympics requires team spirit"

"Beijing News"

18man-made200Foreign journalists serve as housekeepers

This volunteer team is from the w88 casino, provided24Hour consultation service

　　Volunteer Profile

Source: w88 casino

Service location: Yanxiang Hotel

Number of people:18person

Service target: reporters from more than ten national media200Yu Ren

　　

This newspaper reported (Reporter Li Tianyu) Yesterday afternoon, in the lobby on the first floor of Yanxiang Hotel (hotel), foreigners of different skin colors passed by the information desk, always smiling, and talking to a few“Blue clothes”Chat.“Blue clothes”We are volunteers from the w88 casino, and our service targets are people staying in hotels10Yu Guo’s200Remaining media reporters.

Work part-time as a courier and mediator

In the words of volunteer Cui Yang, they are simply full-time housekeepers, playing the role of translators, couriers, and mediators……In addition to the most daily guidance service, they help Hungarian guests buy recharge cards and recharge their mobile phones; they help Nordic guests make cross-ocean calls and rent bicycles; guests from Yugoslavia think that there are not enough towels in the guest room and are the first to find them.

Cui Yang recalled that a few days ago, a taxi stopped in front of the hotel with three guestsCitizenshipThe lady had a dispute with the taxi driver. They helped translate and put in nice words, and finally the conflict was resolved.

Hidden in the record book“Little secret”

There is a record book thick as a cigarette box on the reception desk in the lobby. This is18The collective crystallization of volunteers. Volunteer Ye Zhiyong said that when he first settled in the hotel, he had no experience and had many difficulties in providing service. Therefore, everyone decided to do everything in detail and record everything the guests said in the notebook. Even the Moroccan guest covered his mouth and walked out of the hotel, and the attentive volunteer noted it. After questioning, the guest had a toothache. When medicine and doctor services came to his door, the guest was very surprised.

And the guests only said to them from the beginningHello,From giving small gifts such as snacks and badges to giving away 100 yuan“Tip”And Olympic basketball tickets.“We accept small gifts, but tips and tickets are declined.”

Volunteers watching foreigners

Volunteers chatting privately with foreign journalists“most”

After contacting journalists from different countries, the volunteers gained an intuitive understanding of these foreigners. When chatting privately, everyone rated the foreign journalists as the best“most”。

The most Nordic journalist“Cool”. Most journalists in Northern Europe are tall and have serious faces, and they never take the initiative to say hello, but everyone thinks that this is their living habit. In the process of proactively contacting them, I found that they are actually very gentlemen.

Journalists from Arab countries are the most talkative. Egyptian journalists are very enthusiastic. Before going out to work every day, they will take the initiative to chat with us about everything. We also teach them how to write Chinese characters.

Eastern European journalists are the most dedicated. Because of the time difference, reporters in Eastern Europe often do live broadcasts in the middle of the night, which is very hard.

Star Team

Olympic Building TransportationT3Call Center Language Support Volunteer

8month16日, at seven o'clock in the morning, the morning in Beijing has begun to feel cool after the beginning of autumn, but the warm atmosphere of the Olympic Games has not diminished at all. The Beijing Olympic Building, located next to the North Fourth Ring Road, is the office location of the Beijing Olympic Organizing Committee. At this moment, on the first floor of this building15Layer, the first team has just completed its value12The game volunteers who work the night shift are handing over to the volunteers who come to take over their work. For the past month, this place has been24Running around the clock, providing patient and thoughtful services to Olympic staff from all over the world. Today, let us enter the Olympic Building No.15Floor, get closer to the Transportation Department affiliated to the Beijing Olympic Organizing Committee's Transportation Department and from the w88 casinoT3Call center language support volunteer.

We support the Olympics with words

Xianyu, the first-year international w88 major this year, isT3Head of the call center language volunteer team at the w88 casino. Through her introduction, we had a preliminary understanding of the work here.

T3The call center language support volunteer team consists of sixty students from the w88 casino, China University of Geosciences, Renmin University of China, Capital Normal University and Beijing Union University. Among them, there are 20 foreign w88 and economic volunteers, all of whom provide English language support.

According to the transportation arrangement system of the International Olympic Organizing Committee, the customer group of transportation arrangements can be divided intoT1、T2andT3Three categories. Among them, transportationT3The call center provides services such as telephone vehicle reservations, transportation consultation, and complaint acceptance to customer groups including ordinary officials of the International Olympic Organizing Committee, officials of the International Sports Federation Committee, heads of state, and relatives of royal family members. The center's language support volunteers are responsible forT3Non-native Chinese speakers in the customer base are tasked with providing foreign language call reception services.

“Our work also includes servingTA、TM(Athletes and Media Transportation - Reporter’s Note) provides lost item recovery services, and coordinates vehicle dispatching services between the Olympic Organizing Committee’s Transportation Department, contracted hotels and competition venues,” Xianyu said. “Since the vast majority of the customer groups we serve do not speak Chinese, and we often have to face difficult phone complaints such as untimely vehicle dispatching, these all place high demands on our foreign language proficiency, crisis response capabilities and psychological endurance. For those foreigners, if you don't understand a sentence or two, they will lose trust in you and it will be difficult to continue the work, so we must be professional and meticulous. In addition, the customer base we serve is mainly Olympic Organizing Committee officials. These personnel generally have high requirements for the availability of vehicles, which requires us to maintain a strong sense of responsibility at all times. ”

“We need to arrive on time every day, and we must not be late,” said Chen Bingjing, leader of the volunteer group from Foreign Economic and w88. "Moreover, most people arrive early and leave late, and those who work the night shift can't rest because they often have night calls. Everyone in each shift is very hard. But we think that serving the Olympics is an extremely rare opportunity, so everyone cherishes it. We have practiced our English listening and speaking skills here, and we always have to face some urgent transportation arrangements. These work pressures encourage us to learn more things that cannot be learned in class. And I feel that we are using language to support the Olympics, which gives everyone spiritual satisfaction."

Interrupted two hours of phone interview

The phone interview with Xianyu was made during her night shift.

During the interview, our conversation was interrupted twice due to emergencies at Xianyu’s work, which lasted about two hours together.

“These are very common things, and we do need to deal with many emergencies at work. "After Xianyu finished the work, he was in a hurry to answer the phone and his breathing was a little uneven when speaking. "For example, just now, the vehicle booked by a customer did not arrive at the hotel where he was staying on time. Our task is to contact and communicate with various relevant departments, such as the hotel, transportation front desk, vehicle operation team, etc., in order to solve the problem quickly and effectively and give the customer a satisfactory answer. In fact, we also encounter some customers who ask some tricky or trivial questions. ”

T3Call center language support volunteers need to remember a lot of information, such as what everyone needs to speak effortlessly120The full English name of each venue and its English abbreviation, as well as the English name and its abbreviation of each contracted hotel. Because only by keeping this information in mind, can they understand and search for the information customers need in a timely and effective manner during their busy work, and can they complete every task with high efficiency and a high level. The high-standard requirements and high-intensity work not only did not make our volunteers shrink back, but instead strengthened their determination to volunteer for and serve the Olympics.

“Although we are busy, sometimes we even feel a little overwhelmed,” volunteer team manager Yang Annie, a sophomore majoring in foreign w88 and economics, said proudly, “but our volunteers are very united and very perseverant. Many times Everyone stopped eating and let others go to eat first. When some volunteers encountered problems that were difficult to solve, people who were temporarily out of work would lend a hand to help them complete it. These little things make us love this team and our positions.”

Well done to the volunteers from the University of International w88!

InterviewT3While working as a language support volunteer in the call center, the voice I heard the most was: Well done to the foreign w88 and economic volunteers!

Strong foreign language ability is the traditional advantage of the w88 casino. inT3In the language support volunteer team of the call center, the foreign language advantages of w88 casino volunteers have been more fully reflected.

Wang Jifeng is the leader of the volunteer team of China University of Geosciences. When I talked to him about his foreign economic and w88 colleagues, he said: "The telephone reception in our call center is prioritized. According to the quality of foreign language proficiency, we divide each class into multi-level reception desks. Foreign economic and w88 My classmates are very good at English, so the first row of seats in the English group are occupied by volunteers from foreign w88. In addition, I still remember that one time the Japanese receptionist encountered a language barrier, but I didn’t expect that this problem was solved by a student who was minoring in Japanese from foreign w88. ”

“I have a very good impression of the children who study foreign w88 and economics.” Gao Keyao, head of the Transportation Department of the Olympic Organizing Committee, praised. "They are very obedient, work very hard, speak good foreign languages, and provide warm and thoughtful service. They are also polite and considerate when communicating with our department. I like them very much."

Before ending the interview, I noticed a few w88 universitiesT3Volunteers all wear the same style of exquisite badges on their registration card straps. Later I learned that these badges still have a great origin. It turns out that these badges are from the Minister of Transport of the International Olympic Organizing CommitteeAnthonyGiven to Mr.T3Gifts from call center language support volunteers in recognition of their meticulous attitude and selfless dedication in the work process. I think this gift is the best evaluation of their work performance.

Volunteer Notes

Olympic Song in the Rain

In mid-August, everyone is participating in the Olympic Games. However, the weather was not good, and it rained heavily several times. I was impressed by the bravery of the volunteers, so I wrote this poem to express my gratitude.

The great China, the beginning of Yanhuang; inheriting from Confucius and Mencius,A land of etiquette. It lasted more than five thousand years and produced hundreds of generations of sons. Chinese civilization,What an honor and disgrace,Rise and fall several times,Thousands of years have not ended,I am the only one incomparable. Looking back at modern times,Suffering national suffering,Through the vicissitudes of time.Initiate reforms, seek unity, and seek development,图富强.There were ancients before us,All heroes,Someone will come later,mighty and mighty. The country’s fortunes are booming, Promote Reform Tianyin Echo,A majestic and powerful place in all directions!

Olympic Flame,Starting from the Aegean Ocean.Unbroken for a hundred years,Ignite everlasting passion,Deliver endless dreams. Coexisting with heaven and earth, shining with the sun and moon. Now the blazing holy fire, traveling through the wind and clouds of the century, has fulfilled the dream of hundreds of generations of Chinese people,Passion overflows in the chest. raging fire,Legendary EMI;Bright light,Thousands of years are yet to come. XinbuTwo thousand metersWaterside corridor, recalling the long and bumpy journey of bidding for the Olympic Games,Taste the unparalleled glory of prosperity.

At the time of the game, heavy rain came suddenly. Everyone knows that they have a heavy responsibility on their shoulders. No matter how windy, cold or rain shakes them, they stand guard like a rock and stand by like a pine tree that never falls. After the cool breeze, I feel refreshing, and I feel more comfortable after the sweet rain washes away. Gathering people together to build an iron tower is so grand and magnificent; welcoming the national flag in the sky is so joyful and joyful!

After the rain, the sky clears up. Let’s climb up and take a look. The mountain has no edges, the spirit of joy comes after all the hardships, heaven and earth are united,No is extremely calm. When comparing with the ancients, it inspires the ambition to reach the sky. The sun and moon bear witness to our motherland, and the wind and thunder march for our nation. The giant of the East stands tall and strong, and the national spirit soars high in the flames . The rejuvenation of China brings the majestic East; the prosperity of the Olympic Games brings everlasting peace.

A short poem to express the strong spirit of our Chinese children. May the motherland never grow old like the sky and shine with the sun!(Shunyi Water Park Volunteer He Chengcheng Jiang Ling)

Dedicated to the Olympics Impressed by the harvest

In the blink of an eye, my volunteer service is over. In just one week of service, I gained a lot.

I am8month8日It was a very memorable day when I started to work. On that day, the Olympic Games that the Chinese people had been waiting for for many years finally opened. Being able to start my volunteer service on such a special and unforgettable day, I am determined to repay this rare memory with my practical actions.

When I first started working, I was still a relatively newbie. Although my job was language translation, on the day I took up the job, there were not many people who needed translation. More passers-by needed directions or information consultation. At this time, I started to get confused because I was not familiar with the surrounding road sections. Many times, the stationmaster could only guide the way, resulting in a situation where the stationmaster alone supported the overall situation. That day was also the first publication day of "Today Xiaoguan". We went to distribute newspapers to passers-by. This was the first task we got. Not only me, but every volunteer who distributed newspapers was very conscientious. We all hope to complete our tasks satisfactorily. Although there was not much time to sit down on the first day of work, we all felt very fulfilled and felt that we had successfully completed our tasks during the induction process, and wished the Olympic opening ceremony a smooth success with our own efforts. After returning to the dormitory, I carefully looked at the surrounding maps and remembered them in my heart. I hope that I am not just a person who conveys information about passers-by to the webmaster. What I should do is try my best to help others, and cannot completely rely on the webmaster. This is also my most profound feeling on the first day of service as a volunteer.

On the second day, with the experience of the first day, I became relatively proficient and could roughly know some precautions, emergency measures or other things. During this day, I also gave correct directions to many passers-by and received their thanks. These are all affirmations of my work. Although there were still no foreigners asking for directions the next day, I was quite satisfied with my work.

The third day should be our busiest time. Not only do many people need help, they also need help not only asking for directions, but also emergency services and information consultation, and even attention to the Chinese gold medal list. The biggest feature of that day was that there were many foreigners who came to ask for directions. It was the first time for my partner and I to give directions to foreigners, and we were inevitably a little excited. But it was this excitement that made us explain to them more carefully. Another major event occurred that day, that is, there was some misunderstanding between a foreigner and a Chinese homeowner. Due to the language barrier, they needed our volunteers to help translate. This was the first time I encountered such a legal incident, and I couldn't help but be caught off guard. With our coordination with the stationmaster and other relevant people, we asked them to go to the Xiaoguan Police Station and let the police coordinate and resolve the matter. After the matter was successfully resolved, we breathed a long sigh of relief, and at the same time we understood our responsibilities better. We represent the image of volunteers. Many times, if the incident is not handled well, it will cause invisible damage to the reputation of the group. We must consider all aspects of the issue before making a decision.

The next few days were busy and fulfilling. We slowly became familiar with many things and began to guide the new high w88 casino students on some issues. We can feel the sense of accomplishment. As a volunteer, it is a great happiness to be able to combine my passion with serving the Olympic Games. until14At the end of the day's service, I have not done anything to damage the image of the volunteer. Although I have to get up early every day, I have never been late or complained. We have regarded volunteer service as a part of our lives. Sometimes when handing over the shift, there are still some who are at a loss. It is no exaggeration to say that after my last day on the job, I reluctantly left my post.

Indeed, although I have not served for a long time, I feel that this is a process of transformation. I changed from a novice to an experienced volunteer, from being uncomfortable on the first day to becoming more comfortable later, from struggling to get up early in the morning to getting up habitually early in the morning. During this week of volunteer service, I also experienced a process of growth.

With my passion for the Olympics, I won the opportunity to be a volunteer. I cherish this rare opportunity, and I also hope that my efforts will enable me to fulfill my mission. As a volunteer, whenever someone needs help, whether on duty or at other times, I will do my best to help them. This is not only during the Olympics, I will continue to do this. In the early days of the service, the weather was not very good and the heat was tormenting us, but it was this kind of weather that aroused our enthusiasm for service even more. Later, the weather turned cool, which made our volunteer work very convenient. I believe that the enthusiasm of our volunteers will not change due to weather conditions. No matter what the weather is, our enthusiasm for the Olympics and love for the motherland are the inexhaustible motivation for our hard work. During my short service period, the Chinese Olympic delegation has performed bravely since the beginning of the competition, won gold medals, and achieved brilliant results. It has always been at the top of the gold medal list. This has also given us great encouragement as volunteers. When we are serving, thinking that the athletes are also sweating on the field at this time, bringing honor to the motherland and ourselves, is also a great comfort and inexhaustible motivation for our hard work. Watching each Olympic athlete win glory for the country on the field, feeling the heavy weight of each gold medal, and being moved by the joy that the medal winners bring us, we have reason to believe that not just now, not just a coincidence, China will definitely have the last laugh. As a volunteer, all my hard work and sweat were rewarded the moment the five-star red flag was raised on the field. This period of volunteer service will definitely become an unforgettable memory in my life and will last forever.（City Volunteer Wei Xiangyun)

Dream of "21st Century"

At just six o'clock in the morning, when the whole city was still sleepy, our accommodation volunteers at the 21st Century Hotel had quietly set off to their posts. There are not many pedestrians on the road, and there are only buses going to the hotel419There were very few cars along the way. In order to get to the hotel before seven o'clock, the volunteers waited at the station early. A new day of intense and orderly work gradually begins as the car drives to the hotel.

The 21st Century Hotel is located in Liangmaqiao. It is a hotel invested and built by Japan. For this reason, our hotel has become one of the few hotels signed by the Olympic Games to mainly receive Japanese sponsors and guests. Since taking up the position, our volunteers have mainly provided English services. Not only that, we also actively learn some daily Japanese expressions in our spare time. For example, "Hello", "Thank you", "You're welcome", etc. Our attentive service has been recognized by foreign guests.8month9No.11Point, two Japanese guests are holding a piece of writingmorel’s Belgium's note came to our information desk anxiously. Upon seeing this, our volunteers enthusiastically asked what happened. It turned out that they were going to a restaurant calledmorel’s's restaurant, no other information. One of our volunteers stayed at the information desk to comfort the anxious guests, while the other two searched online. After our efforts, we found out that this is a European-style restaurant located opposite the Workers' Stadium. After we organized this information, we printed it out one by one along with the driving directions. When the two guests received such detailed information, they expressed their gratitude to us excitedly in Japanese. The volunteers answered in English and Japanese respectively, so you’re welcome. Watching the guests leave satisfied, we feel happy. Being able to provide timely help to our customers is our greatest encouragement. No matter how busy or tiring the day is, looking at the smiles on their faces is both bitter and sweet. This happens every day. No matter how big or small the matter is, we try our best to complete it and win enthusiastic praise from foreign guests time and time again. An Australian guest, after receiving enthusiastic and timely service from volunteers, excitedly gave a thumbs up and asked to leave a message in the guestbook, highly praising the quality and style of our volunteers. While providing help, we also have strict requirements on ourselves. A Japanese guest, after receiving help from volunteers many times, warmly invited the volunteers to have dinner with her one night. HostGuan YaoThe teacher politely rejected her and explained to her that being able to provide help to international friends is our greatest reward. If you encounter any difficulties in the future, you can always find our volunteers. The guest thanked him repeatedly and left.

Sitting at the information desk, we eagerly look forward to solving our customers' problems. Whenever a visitor comes to the information desk, our volunteers will stand up and greet them with the sweetest smiles. Whether it's an ordinary matter or a tricky one, we are passionate about helping to solve it. The needs of the guests are the needs of the volunteers themselves; the praise of the guests is the greatest happiness of the volunteers. With dreams and enthusiasm, when we see the knowing smiles of the guests and hear the good news of the Chinese team winning the gold medal on TV, we feel sweet in our hearts. In the 21st century, China will continue to write brilliant stories; in the 21st century hotel, our volunteers’ dreams are fulfilled here, and we are tired and happy.（Professional Accommodation Volunteer Zheng Xiaohua)