w88 casino News（Olympic frontline publicity and reporting team draft）“Hello! Welcome to call the Olympic Spectator Call Center. For Chinese service, please press 1. ． ． ． ． ．”from7month1Starting from day, just dial12308Hotline, such a friendly voice will ring in your ears. Chinese and foreign audiences can use this hotline to learn about various information services about the Olympic and Paralympic Games, including Olympic transportation information, Olympic venue information, event information, admission and security inspection instructions, venue facilities and services, etc.
w88 casino comes from the w88 casino of Foreign Languages German, Russian, Japanese, Italian21Students serveSPS, they put together a film about the Beijing Olympics“Encyclopedia”Put it in your brain, let12308The hotline has become an Olympic hotline that can't be answered.
Smile, you can hear it
“I can’t see your eyes, but I understand your mood very well. Let my voice answer your questions and let my smile warm your heart. "This is the working purpose of the audience call center, and it is also this21The realm pursued by a classmate. The smiles of volunteers are the best business card of Beijing, but for the audience call center volunteers, their job is not in front of the audience, but in front of the computer screen and in the receiver, serving the audience with their voices. They live in a world where smiles bloom through voice. A phone call can make the other party feel their sincerity and charm within one minute! But how to ensure that they always maintain“Smile”’s mentality? An audience is satisfied, it’s not difficult;100Every audience is satisfied, it is not easy. The volunteers of the audience call center always adhere to the working principle of "be full of energy, listen carefully, have a sharp mind, have a sweet voice, be proficient in business, be proactive in work, improve efficiency, and satisfy the audience". They put the audience first, solve problems for the audience quickly and accurately, and pursue everyone's satisfaction.
With the opening of the Olympic Games, inquiries from spectators have been pouring in, and the average daily call volume has soared. In addition to answering relevant questions patiently and meticulously, volunteers at the spectator call center must also properly handle some complaints and dissatisfaction from spectators. Basic questions raised by the audience must be solved promptly and properly; for some deliberately difficult questions or problems that cannot be solved, the situation must be explained carefully, the reasons explained, and the other party satisfied with a smile.
Volunteer Deng Yingchao from w88 casino received a similar call. The caller was a gentleman who spoke anxiously and dissatisfiedly, asking difficult questions to the volunteers. The calm and composed Deng Yingchao held back her grievances, still smiled and continued to provide services in a friendly voice. In the end, she conquered the difficult foreign audience with her standard etiquette, pleasant smile and satisfactory answers, showing her elegance as a volunteer at the Olympic Audience Call Center.
Work hard, you can see
Visitor call center volunteers seem to be doing a very easy job. The environment is not as harsh as city volunteers, and the content is not as complicated as other competition volunteers, but their efforts are obvious to all. from7month14日The high-intensity training begins, and their volunteer work begins. A week-long training, packed in every day2About an hour's bus ride to the training location to receive special training from the Olympic Organizing Committee. For example, the overview of each Olympic venue, the location of venue entrances and exits, spectator guidelines, prohibited items and various polite phrases, etc. These basic knowledge must be kept in mind. They jokingly call themselves "brain workers" and all of them have become "Olympic experts” .at7month22日10978_1099690Excellent scores or above. In the subsequent rounds of dial-up tests, w88 casino volunteers won unanimous recognition and praise from experts and industry personnel by virtue of their personal mastery of the question answering caliber library and knowledge base.
After officially taking up their posts, they began to wait for the call with anxiety. The reason why I am anxious is becauseAfter all, we are still students in w88 casino, with average language skills and insufficient practical experience. We need to understand the other party’s difficulties and needs within the shortest possible time after the phone call is made, and at the same time quickly find accurate information, and use standard service language to provide warm and thoughtful services to the audience. This places high demands on volunteers’ language proficiency and professional level.Since there were fewer viewers calling the hotline before the opening ceremony of the Olympic Games, they conducted an internal test with each other. One party acted as a spectator and the other acted as an operator. They improved their professional skills through practical exercises and better served the audience. On their workbench, many volunteers have prepared a small book, which is densely filled with various simple information symbols. This way, they say, they can find relevant information in the shortest possible time. During breaks, they would gather together in small groups to share their service experience with each other.
Now the panic and confusion on the first day can no longer be found on their faces, but the volunteers’ confidence and enthusiasm for participating in volunteer services.
Harvest, feel it
atSPS’s volunteer service experience has also benefited the volunteers at the audience call center. This21The volunteers come from different majors. From being strangers to each other in the past, they now work and study together and have become close comrades-in-arms. Whoever has difficulties, they help each other, and whoever has gained something, share it with each other, just like a big family.
atSPS13952_141165Having to get up at midnight to squeeze into the bus, and the old man's poor health, the training tasks made him breathless. But even so, he persisted, which moved our volunteers so much that they naturally gave up the idea of escape. The old man's persistence made the volunteers understand that volunteer service requires not only a passionate heart, but also real actions. "Respect everyone, understand everyone, help everyone, cooperate sincerely, and go all out." This is the core concept of spectator service. This service concept will also be continued. It is not only dedicated to serving the Olympics, but also forms a habit, becomes a part of life, and becomes everyone's happy experience and enjoyment.
The volunteers of the audience call center treat the audience with sincerity, impress the audience with true feelings, and establish a standardized, standardized and professional serviceSPS's good image. While other business volunteers are sending smiles to the world,SPSis also sending a message to the world that smiles are not just a visual pleasure, they can be felt in every call they make. Because it was them, the audience call center volunteers, who gave the audience a smile.
