National Stadium Special Edition

Venue News

National Stadium service experience

Feng Renjie

In the National Stadium licensed merchandise store, whether it is sales, cashier or warehouse management, there is a huge workload. But no one complained and worked hard to do their jobs.

I am in sales, so let’s mainly talk about sales. There were four games at the venue today, and there was an endless stream of people coming to the counter to shop. There was a long queue in front of the checkout counter, which shows people's enthusiasm for the Olympics. In front of the counter, friends from all over the world asked for product information in various languages, which was also a test for us. Not all customers speak English, so it is inevitable that there will be some difficulties when communicating. But we also thought of a good way. Customers usually ask about the price, so we prepared a calculator and entered the price of the product on it, so that the customer would know.

The products are selling very fast, some products are sold out quickly, and many clothes are out of stock, which also makes it difficult for us to sell. Sometimes I have to run back and forth between the counter and the warehouse in order to find clothes of a certain size. But in the end, we are very satisfied if we can satisfy our customers.

Cashiers and warehouse staff are also very hardworking. When you see the long queue in front of the checkout counter, you know how much work the cashiers have. There is also the warehouse manager, because some of the best-selling clothes will soon run out of stock, and the warehouse manager is also going to the counter to replenish the goods. I don’t know how many times a day I go upstairs and downstairs.

Our store manager, he is very easy-going, he doesn’t feel like a leader, but like our brother, he is thinking about us all the time. It is our honor to meet such a store manager.

The work is hard, but I feel very fulfilled. When you see a customer buying a satisfactory product and saying "thank you" to you, you feel very happy. To satisfy our customers is our wish. It is our honor to serve the Olympic Games.

Growth mindset

Tired and happy

Liu Yuan

8month9日, the first day of the Olympic Games is also the first day of our official work. "Tired" is the first feeling I feel throughout the day. The position I am responsible for is cashier. This is really a position that I have never been exposed to. I only had a detailed understanding of cashier work during the training. Since there are no discounts on Olympic licensed products and the prices are all in round numbers, the checkout work is not very complicated. However, when I settled the first few accounts at first, I felt very nervous. When I entered the numbers, I felt that my hands were shaking. When I scanned the products, I was worried that I had scanned less. When I collected the change, I was worried that I had counted the wrong numbers. UsevisaWhen checking out a customer with a card, always remind yourself to keep the merchant's stub and remember to ask the customer to sign, as you are worried about missing a certain link. Every action, every link, I am worried that I will make a mistake. However, gradually, I became familiar with the cashier work. Seeing my colleagues' calm and confident operations, I gradually relaxed and allowed myself to concentrate on the joy of my first job. The more I worked, the more energetic I became and the more excited I felt. Today, I have met more foreign friends than I have in more than ten years. It is really difficult to calm down when I really talk to foreigners from all over the world in English. Due to the influence of my major, I can't help but come up with Spanish words when I speak English. Hey, just like this, I really bumped into a foreigner who speaks Spanish. What a fate! (Although I know there are many people who speak Spanish, I am still happy to meet them!) However, this also has a big disadvantage. At critical moments, I will forget how to express numbers in English. Thanks to the help of my partner, I can't help but secretly make up my mind to remember the expressions of English numbers and compare them with Spanish ones to prevent them from being mixed up in the future. To be honest, it feels like time flies so fast when I’m working. Everyone is busy at their own posts, and the cooperation between them makes everyone tired and happy. After checking out in the evening, the sales for the day reached30Ten thousand, I have never seen so much cash!

The first day of work is over. I feel very excited and looking forward to tomorrow’s work. I am also asking myself, is this feeling short-lived? Is it just novelty? No, because I like this small group. At work, I feel that everyone is on the same page. In this group, I feel happy, lucky, and happy all the time! Friends, let’s keep working hard. There are more challenges and more novelties ahead. Let’s continue to fight together. I believe that when the work is over, we will gain more than just a wonderful experience!