Center Express
Beijing Olympic Organizing Committee leaders inspected the super store in the central area
8month11日, the central district super store ushered in its fourth day of business, and all volunteers arrived at their jobs on time. The salesperson introduces the products to customers in detail and helps them find their favorite Olympic products; the cashier checks out the customer with a smile; the security guard patrols the store constantly to ensure the safety of store operations; the customer service staff stores bags for customers and handles returns and other matters; the tally clerk arranges the items neatly in the field to make it easier for customers to take them; due to the large sales volume of the goods, the warehouse staff keeps using carts to transport goods to the field. Around three o'clock in the afternoon is the peak period for passenger flow, but everyone sticks to their posts and is busy. Sometimes they even take time to help others. Although it is hard work, they live a fulfilling life.
Evening7At many points, Wang Wei, Executive Vice Chairman of the Beijing Olympic Organizing Committee, accompanied by the leaders of China Sports Group, came to the Super Store to inspect and express condolences to the volunteers and other staff. When Vice Chairman Wang Wei and his party came to the store, they were very happy to see the store full of customers and the volunteers and staff working hard. When reaching "SWATCH", the counter salesperson immediately stepped forward to express his welcome. The person in charge of China Sports introduced to Vice Chairman Wang Wei that the nearly 700 volunteers participating in the franchise service in the central area were all students of the w88 casino and were all excellent. Vice Chairman Wang Wei also asked about the volunteers' English proficiency and problems in communicating with foreign friends. Vice Chairman Wang Wei smiled and nodded with satisfaction at the outstanding performance of the volunteers. "SWATCH” In front of the counter of eight watches specially designed for the Olympics, volunteers politely introduced the characteristics and stories behind these eight watches to Vice Chairman Wang Wei. Vice Chairman Wang Wei asked about the sales situation of watches, and when he learned that the sales situation was good, he praised the sales staff for their hard work. Before leaving the counter, he asked the volunteers how they felt about their work. The volunteers said that although the work was busy, it was fulfilling and happy. They were sincerely happy when they saw the customers coming and going with satisfactory products. Vice Chairman Wang Wei also believes that this special experience will be a valuable life asset for the volunteers and become an unforgettable memory.
Get out of "SWATCH” At the counter, Vice Chairman Wang Wei and his party visited the entire super store accompanied by the leaders of China Sports. He said that the smooth operation of the store was the result of the hard work of all volunteers and staff. He was very satisfied and hoped that everyone could continue to work hard and achieve greater success during the Olympics.
Growth mindset
I serve I am happy
Li Zhuo
I always thought that the customer service department of Super Store was a relatively relaxed department, but I didn’t expect that it would be very busy on the first day I was transferred. It was originally said that our job was only to inquire and issue invoices, but later we added items storage, lost and found, missing people, returns and exchanges of goods, etc. As soon as the students arrive at their workplace every day, they must get into the mood immediately, because the shift handover is when there are the most customers.
Customer service students are now able to skillfully issue invoices for customers, Although our person in charge told us not to rush and take our time, But the students don’t want the guests to wait too long, so they try to speed up and improve efficiency.
The students responsible for storing items have a hard time, Because there was no check-in office in the super store at the beginning, Our initial shopping bags and other items were placed in baskets and placed on the ground, Students at the entrance need to send the saved items to the exit in time, Two petite girls often rush between the entrance and exit, Sometimes the package is too heavy to lift, The male security guards will come over to help. Within two days, our customer service department added three iron racks specifically for storing items, This not only makes it easier for us to find, It also makes customers look more comfortable.
When I was receiving meal tickets yesterday, I suddenly discovered that there was an extra person in the customer service department. Finally, I discovered that our classmate Wang Chenfei, who was originally in the morning class, stayed until the evening because she would be transferred to the counter of the Bird's Nest tomorrow, Today is the last day working at the Super Store. She said it was the last day, I want to finish the whole day. But because it is temporary overtime, So I didn’t prepare her meal ticket. She said it's okay, You won’t feel hungry anymore when you are busy. Finally, our person in charge gave up his meal ticket. In fact, the person in charge himself is often too busy to take care of eating, Every time when eating, he would let his classmates eat first and he would go last. I suddenly felt that our small team in the customer service department had developed a family-like relationship during the few days of cooperation.
There are many customers every afternoon, The number of customers is still there after the class handover. The students often have no time to hand over the class, so they are busy with the classmate who takes over the class and often forget the time to go back. When the passenger flow slowly decreased, I realized that it was already an hour past the off-duty time, I was reluctant to leave the super store in the end, At this time, I felt that my legs and feet were already sore.
Walk out of the store, I saw a steady stream of customers coming in to buy things, Seeing the satisfied smiles on customers’ faces after shopping, Everyone laughed. This is what we do, Gain friendship through cooperation, Reap and grow through sweat.
Super store in my eyes
Meng Yue
I amMPC20191_20295MPC’s licensed product store is very small, so you can choose it yourself3000There is no concept of how many square meters there are, but when customers cannot buy suitable products in our store, we recommend them to go to the super store and explain over and over again how to get thereMPCWhen we arrive at the super store, we will draw a simple map for them when necessary. It has become a compulsory homework for us to show the way to the customers every day.
Getting back to the subject, let me first talk about my first impression of the super store, which is that it is big and more like a store than our small store. There is always a magical feeling when you come to a super store in person. When I stood at the door and saw the busy and smiling classmates, I seemed to see my own shadow. Thinking that I also carry such warmth when I work, I can't help but feel more friendly. Walking in the super store, every time I went to a counter, my classmates enthusiastically introduced different products to me. Their knowledge of the products was far beyond my comparison. Seeing the dazzling array of products neatly arranged by the students, I admired them even more. Super Store receives many friends from various countries and regions every day. In comparison, I feel that the volunteers of Super Store have paid more, and the teachers who lead the Super Store have also worked harder.
Although I only stayed in the super store for a short ten minutes, I gained a lot. Just like the one stretched out at the opening ceremony2008Using smiling umbrellas, I also want to record the smiles of every volunteer in the central area and make them into small umbrella flowers, spreading them to every corner of the central area. And I also believe that our smiles will spread to everyone’s heart.
