Center Express
The passenger flow of super stores in the central area has increased Volunteers stick to their posts
As competitions in various venues in the central area begin one after another, the passenger flow of the super stores in the central area gradually increases. 8month10日, the super store welcomed its first media, two reporters from the "Beijing Evening News" in the morning10At about o’clock, we came to the super store. The rapid increase in daily sales of the super store is what attracts them here. Two reporters praised the hard work of volunteers working in the store and looked forward to better sales news.
The peak sales time of super stores is getting earlier and earlier, from 4 pm in the past few days to the morning119705_9781
All volunteers from the central district super store have been sticking to their posts and working hard in the face of the increasing customer flow. Although they worked for a long time and with a large workload, they did not complain at all. With their serious service attitude and great enthusiasm, they used the knowledge they learned in the sales process and their foreign language advantages to receive guests from all over the world with a smile, which was unanimously praised by customers. I believe that with the joint efforts of volunteers, volunteer service for the Olympic Games will surely achieve greater success.
Center Star
"Escort" the Olympics
——Remembering Super Store Security Team Volunteer Cheng Cheng
There is a group of volunteers in the Super Store in the Olympic Center District. They wear red hats and have a green label on the card on their chest. They are scattered in every corner of the Super Store, including the warehouse and control room. They are not only responsible for security work, but also responsible for consulting services. They also take time off from their busy schedule to help volunteers in other positions. This is a new force in our central district super store - the security team.
The security team is mainly responsible for the security of the entire store, maintaining on-site order, registering people entering and exiting the warehouse, paying close attention to the surveillance video in the control room, etc. Security personnel in stores mainly guard various entrances and exits and busier counters. Security personnel at the entrance mainly focus on whether customers need to store bags, prepare shopping baskets for customers, and whether there are customers leaving the store through the entrance. Security personnel at the exit mainly pay attention to whether customers enter the work area and whether the customers need help. At busier counters, security personnel mainly observe counter safety hazards, etc. There are also security personnel patrolling the entire store who are responsible for observing safety and order issues throughout the store. The security personnel in the venue will take turns changing their duties at corresponding intervals. The security personnel in the office area mainly check the identities of people entering and exiting to maintain a good working environment in the office area. The security personnel in the monitoring room mainly focus on the situation captured by each camera in the super store displayed on the computer, as well as the security and order conditions in the venue. There are also security personnel in the warehouse whose job is to register people coming in and out, the quantity of goods coming in and out, etc.
The work of the security team may seem simple, but security personnel need to have keen observation skills, maintain a high degree of vigilance at all times, pay close attention to the situation in the store, and discover safety hazards in a timely manner. They need to take the initiative to discover problems and help others; they also need to serve customers patiently. Therefore, security personnel always have eyes and ears in all directions when working. They said: "Thinking that we are responsible for the safety and order of the entire store, we feel the weight of the burden on our shoulders, but we are all confident in doing this job well and contributing to the safety of the store and a safe Olympics."
8month10日, the number of customers suddenly increased, and the store was crowded with customers, which could easily cause safety problems. In order to ensure safety, security personnel quickly closed the two entrances and organized customers to queue up. The queue stretched to about 200 meters outside the store. The security personnel quickly split up. Some were responsible for the counter, some were responsible for order in the venue, some controlled the entrance and exit, and some went to the queue to explain the situation to the customers in the queue. At the entrance, security personnel arrange for customers to enter in batches at regular intervals. Just when the situation was improving, God gave everyone another test. Suddenly, a heavy downpour came, and a large number of customers flocked to the store, and the queue suddenly lengthened again. Under the leadership of the person in charge, the security team quickly opened up a wider indoor passage to allow more customers to come indoors and wait in line. After more than an hour of hard work, the passenger flow gradually stabilized and the order in the venue became more orderly. At this time, everyone discovered that after taking over the shift, several security personnel on the morning shift saw how busy the store was and took the initiative to stay to assist the security personnel on the afternoon shift. They did not gradually leave until the customer flow in the store gradually decreased.
Today’s peak passenger flow is a test for volunteers and an even bigger test for the security team. The security team also fully demonstrated their excellent work ability and selfless dedication to ensure the safe and smooth operation of the super store. I believe that in the coming days, not only the security team, but also all volunteers will be able to work well, carry forward their style, withstand greater tests, and achieve greater victories!
Growth mindset
Ordinary touch
Song Xiaolin
8month9日, I worked the evening shift at a super store in the central district. In the middle of my work, I suddenly received a call from my classmate Yang Di, who was working in the morning. She said anxiously on the phone that she had left her schoolbag in the public restroom next to the subway. The schoolbag contained many important items. If lost, it would cause a lot of trouble. There were many people in the central area, and she was worried about whether the schoolbag could be recovered. So I ran out during a break from work to help her search.
At first, I mistakenly ran to the mobile bathroom. I saw a sister who looked like a staff member at the door, so I ran over to ask. She listened to me without saying anything, and went in to help me find it. My sister had a very good attitude. She patiently read each chapter and said a few words of comfort to me from time to time. After I sent a text message, I realized that I had found the wrong place. I thanked the sister and immediately ran towards the subway.
When I arrived at the public restroom next to the subway, I saw the cleaning aunt again. I went up to ask. Sure enough, the schoolbag was picked up by one of them, but it had already been handed over to the cleaning company's office. After hearing this, although I felt relieved a lot, I started to worry again, where should I get my schoolbag back? Maybe I was lucky, but just when I was worried, an uncle who drove a cleaning truck came over and said he could take me there. So I got on the battery car for the first time and drove to the cleaning company's office.
On the way, the uncle kept saying hello to passers-by. Then I realized that it was time to eat. The other staff had gone to the canteen to get food, but he was still sending me there. An apology came over him, but the uncle smiled honestly, "What's the matter? You can eat later, but don't delay your business!"”
The car drove for about five minutes and finally arrived at the cleaning company's office. As soon as he entered the room, he saw several uncles sitting around a table, with Yang Di's belongings spread out on the table. After explaining the purpose of his visit, an uncle who looked like a manager patted his leg cheerfully and said: "You came so quickly! As soon as I saw this schoolbag, I knew it was a student volunteer. Why are you so careless? Fortunately, someone sent it to you……”
It turned out that a cleaner named Sun Hongjie picked up the bag while cleaning. After waiting for almost half an hour, no one came to pick it up, so he dragged someone to take the bag to the office. The staff here found Yang Di’s contact information in the bag and just called her to reassure her. There were three uncles and one sister in the office. They entertained me very warmly. They moved stools and poured water, and a warmth surrounded me again. When I checked the items, said thanks and was about to leave, I suddenly found that the uncle who sent me here was still waiting at the door. It took about half an hour from the time he sent me here to the time I left, and he didn't even have dinner in order to see me back!
From the time I came out to the time I returned to work, the sultry weather also made me a little tired and out of breath. But from the sister I met at the beginning, to the cleaner aunt, the scooter uncle, and then to several cute and enthusiastic uncles in the office, I met so many good people along the way. Indeed, they are ordinary, and they may not be recognized even if we meet again after today, but they are so dedicated, patient, and so enthusiastic to help me, an equally ordinary volunteer, isn't this a harmonious picture? After that, they will still perform their duties seriously and down-to-earth in their positions, and I will still work hard in my position, and these little bits of beauty will make our central area more beautiful and harmonious.
