Touch your dream with a smile and experience growth with dedication
——Visit w88 casinoZhuang Hongyan, leader of the social volunteer team
w88 casino newspaper special reporter Zhao Xiaofei
7month24On the afternoon of the same day, the reporter came to Chengxin513The Volunteer Office conducted an exclusive interview with Zhuang Hongyan, the leader of the social volunteer team.Social volunteers are the collective name for subway volunteers and traffic order volunteers. The social volunteer team of w88 casino was established late and carried out a heavy task, but it performed an excellent job. It showed the style of the volunteers of the University of International w88 in the work of welcoming students to and receiving consultations at the subway station.
“It can be said that our social volunteers are very hard-working volunteers,” Zhuang Hongyan said when asked about the work of social volunteers. Most of the social volunteers in w88 casino are subway volunteers, a team composed of5leading teachers and70A team of volunteers. Their jobs are located at the exits of six subway stations: Beiyuan, Wangjing West, Guangximen, Dongzhimen, Liufang and Shaoyaoju. The work of social volunteers has its own particularities:
First of all, the service object is complex. Volunteers need to face people coming and going in and out of the subway every day at the subway station, and receive various consultations. They will face many special situations, which require volunteers to have excellent patience and strong adaptability.
Secondly, the work intensity is relatively high. The entire social volunteer team is responsible for everything from7month20日To9month20日Total63days2268Position service tasks. The team works from 9 am to 7 pm every day10hours, due to the small number of volunteers and relatively large number of positions, generally each volunteer needs to work continuously, working on average every day5hours. They do not have a fixed information desk or seat, but stand, greet every question with a smile, and try their best to use their language advantage to provide help to foreign tourists. Moreover, social volunteers need to bring their own drinking water and solve the problem of eating by themselves. In fact, especially at subway transfer stations like Dongzhimen, they often have to work overload when faced with a large number of passengers coming to consult, and lunch time is often delayed until2After 0:00 (end of morning shift).
In addition, social volunteers face greater safety risks. Subway stations have a large and complex population with high mobility, which is the focus of security during the Olympics. The security department has adopted high-density and high-intensity preventive measures to strictly prevent the emergence of unsafe factors. Working in subway stations, social volunteers face considerable pressure.
Despite this, the social volunteers worked diligently without any complaints, and there were no unexcused absences.
In order to ensure the safety of volunteers, the social volunteer work team held a preliminary meeting3At the conference, the importance of safety was repeatedly reiterated, the safety and security tasks of volunteers were broken down in detail, and each volunteer's problems were explained or guided in detail. The leading teacher had a heart-to-heart talk with every social volunteer and told each of them that the prerequisite for volunteer service is to first protect their healthEnsure your own safety and contact the leader or yourself when encountering special or emergency situations.
庄红岩告诉记者，他们已经将社会志愿者的每一位成员的联系方式进行了汇总，建立了安全保障机制和信息报送机制。当突发事情发生时，小组成员通过小组长向带队老师反映，使信息最终在他那里实现整合，并反馈给每一位组员，实现信息共享。
In order to boost morale, Zhuang Hongyan, on the one hand, strives to protect the rights and interests of social volunteers, on the other hand, he also focuses on team building, mobilizing the enthusiasm of volunteers, and enhancing the cohesion of the team. They plan to hold a social volunteer team gathering to provide volunteers with an opportunity to relax and vent their emotions, so as to eliminate fatigue, adjust everyone's work status, and keep volunteers full of enthusiasm for work.
庄红岩告诉记者，作为负责人，他不仅要求各岗位排好班次，并且尽量满足志愿者的要求，照顾到每一个班次。 He also published his contact information,24Turn on the phone at any time to resolve doubts. Taking out his mobile phone, the reporter saw text messages displayed in his inbox. Some had names, and some were just mobile phone numbers. He told the reporter that these were his lovely social volunteers. The text messages these days always filled up the phone mailbox. However, when talking about his feelings, he smiled and said: "Although this summer vacation is like this every day, it is still a fulfilling life." "When we truly provide good support to volunteers wholeheartedly, all-round, all-weather, and throughout the entire process, our volunteer work will be successfully completed, and the Beijing Olympic Games will also be a complete success."
Li Wenting, a social volunteer, once told reporters: "Subway volunteers only know how complicated it is when you do it. Since the airport express train and bus transfer hall have recently been opened, the transfer channels are complicated, and many passengers are confused and have constant problems. Due to lack of manpower, many volunteers had to postpone their lunch time to two o'clock, and they were dry and dizzy. We can’t rest. We may even encounter unreasonable criticism from some passengers. But what we hear most is the sincere “thank you” from the passengers and the thumbs-up of praise from foreign tourists. At this time, in addition to pride and sweetness, what we can do is to keep working hard, keep learning, and live up to the promise we made. ”
The successful hosting of the Beijing Olympics is our dream and the dream of all Chinese people. The smiles of volunteers are the best business card for Beijing. So, let us use smiles and services to create the most wonderful business card for Beijing.
