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Dean of the w88 casino of International Economics and w88 of w88 casinoZhao ZhongxiuThe professor has become a top Olympic driver volunteer with his excellent driving skills, superb English proficiency and excellent comprehensive ability. His outstanding performance in the service position has attracted media attention and praise. People's Daily OnlineZhao ZhongxiuThe professor’s volunteer experience was featured in a special report.
w88 casino has it18International students undertake Olympic volunteer service tasks at the Olympic Reception Center, the w88 casino’s main venue. As international friends, they are messengers of peace and friendship; as volunteers, they are role models in practicing the Olympic spirit. Their performance at the Beijing Olympics received widespread media attention.
People's Daily Online
A top volunteer driving for the Olympics with a Ph.D. supervisor from a prestigious university
8month2日Early morning5At 7999_8026|, Zhao Zhongxiu set off from his home and rushed to Beijing International Hotel to take him out of BeijingPLicense Audi sedan, then familiarVenue route. from morning6Arrive at the International Hotel at half past three until the afternoon4He finished his work at 10:00 a.m. Although it was very hard, he still couldn't help feeling happy.
Printed on Zhao Zhongxiu’s business cardDean of the w88 casino of International Economics and w88, doctoral supervisor, deputy secretary-general of the China International w88 Society, etc., but now, in his own words: “I am just an ordinary Olympic driver volunteer. Being a volunteer is my attempt to serve the society in different ways. ”
Volunteer is more meaningful than anything else
Among the Olympic driver volunteer positions, Zhao Zhongxiu has an advantage: he understands foreign languages and has overseas driving experience. However, he has made a lot of preparations for this Olympics.
As a driver volunteer, he has to serve as an ordinary driver during the Olympic Games. Although many of his colleagues and friends have become Olympic torchbearers, it seems that being a torchbearer is more glorious, but for him, being a volunteer is more meaningful.
“Being a volunteer may be an opportunity for me. Although I cannot watch the Olympic Games, I can still visit the Olympic Games in person and have close contact with the Olympic Games. He, who is not crazy about sports, was filled with excitement when he talked about being a volunteer. His feelings about being able to be a volunteer are: "The purpose of becoming a volunteer at first was very simple, just because I liked it, and because now I have the energy and time." ”
Drove on three continents
Although Zhao Zhongxiu’s driving experience is only6years, but he has rich driving experience. In his words, he is a "person who has driven on three continents." in short610730_10766
Since he got a private car, he often drives from Beijing back to his hometown in Jiangsu, and also drives with his family to Yantai, Qufu, Mount Wutai, Jiuzhaigou in Sichuan and other places. While enjoying the great rivers and mountains of the motherland, he also enjoys the fun of driving.
His long-distance driving experience in the United States and Canada doubled his confidence in his driving skills. From Los Angeles to Las Vegas and then to Canada, he passed through beautiful scenic spots such as the Grand Canyon and the Great Falls. He also withstood the test of harsh road sections such as deserts.
200611727_11870200It was already late at night when we found a hotel to check into in Gronis, many kilometers away.
“Although self-driving travel is hard, you can enjoy a lot of fun.” Zhao Zhongxiu has always hoped that his driving experience can one day help others.
The opportunity is2006year11The moon is finally here. At that time, the recruitment of driver volunteers for the Beijing Olympic Games began, and Zhao Zhongxiu submitted the registration application as soon as possible. His behavior also received the understanding and support of his family. "After all, this is a rare opportunity in a century."
After several rounds，ZhaoThe professor’s driving skill score isAlevel, the English test score has also reached4level (both are the highest level).
Divided into different categories according to different service objects, venues and modes7Teams,ZhaoThe professor was lucky enough to be assignedT1Team, "This team receives the highest-level guests from the International Olympic Committee, and has stricter requirements in all aspects."
Two years of hard work on software and hardware
How to become oneDriver volunteer? Especially becoming the one who picks up and escorts the members of the International Olympic Committee and the presidents of national Olympic committeesT1Part of the Traffic Operations Services team? In Zhao Zhongxiu's view, not only must one have excellent driving skills, but one must also have excellent overall abilities. “Some old drivers have been driving for decades and can get by with their eyes closedSWandering, but driving is not enough. English, etiquette, and Olympic knowledge must be at a certain level. ”
From the initial registration to being selected, and now becoming a "top volunteer", Zhao Zhongxiu spent two full years practicing his "internal skills". Since he serves important guests of the Olympic Games, the requirements for safety, speed, and comfort are very stringent. "During the assessment, the examiner sat next to me. He didn't even have to shake the car a little. All movements must be as standard as in the textbook." He said.
In addition, in order to speak fluent English, Zhao Zhongxiu also spent a lot of time on improving his spoken English. In addition to watching more English programs, watchDVDShi Ye specially chose the original version.
Walking through the streets and walking through alleys, this is how Zhao Zhongxiu knows his way whenever he has time. “We are not divided into areas, and we all need to be familiar with the streets and alleys of Beijing, because during the Olympics we don’t know where the guests want to go, and it would be difficult if we didn’t know. "Zhao Zhongxiu said with a smile that he may be more familiar with it than taxi drivers now. "Some drivers may not know the entrances and exits of the Olympic venues, parking lots, etc. We have all memorized them. ”
“Drive with your brain and serve with your heart”, “Remember the venues and the route in the hotel”, “Don’t rush at the start, don’t sway when turning, and don’t nod when braking”... Driver volunteers at the Beijing Olympics and ParalympicsBasic knowledge, these practical and popular driving jingles have become the "driving guide" that Zhao Zhongxiu often talks about.
If driving skills, spoken English, and familiarity with routes count as hardware, for one personT1For team volunteers, software “upgrades” are more important. "For guests, a volunteer's performance in etiquette, behavior and conversation sometimes far exceeds the impression left by his driving skills."
Due to my background of living abroad,ZhaoThe professor has a certain understanding of foreign etiquette. When talking, you should also pay attention to the other person's customs and habits, and spend time alone with the distinguished guests. Each volunteer has taboos and cannot ask each other personal questions. “For example, when Chinese people get acquainted, they will ask about some things at home, what their sons and daughters do, but we strictly prohibit these things, and we will never violate the rules. ”
“The driver is a very personal service role, so intention is the first priority.” Zhao Zhongxiu gave an example: “Adjust the seats to the best position in advance, open the windows for ventilation and then turn on the cold air in the car to make the air in the car fresh and the temperature suitable. These small details can make foreign friends feel at home.”
There is no distinction between high and low volunteers
The service hours of driver volunteers are not fixed. Guests need to be on duty at any time when they need a car. Such an irregular position also allowsZhaoThe professor has no chance to go into the stadium to watch the game, and even the chance to watch live TV is very rare. Although a little regretful, Zhao Zhongxiu still seemed optimistic, "While I am waiting for the guests, I can listen to the radio, and I can also pay attention to the wonderful performances of the athletes."
To participate in the Olympic service, the most reluctant thing for Zhao Zhongxiu is his work. in, training and other aspects, he tried his best to complete his own work in advance. After officially taking up the post, it was summer vacation, but Zhao Zhongxiu still had a lot of work to deal with. His working hours as a volunteer were from afternoon to evening. "I can come to w88 casino to work in the morning." He revealed to reporters, "Although I only sleep every day6hours, but I can guarantee that I will have plenty of energy while volunteering. ”
As a doctoral supervisor, I can only be a driver for others during the Olympic Games. Is it possible?Zhao Zhongxiu has encountered many similar inquiries about the gap and whether overqualification will lead to underutilization. "When you become a volunteer, you should forget your original social position. The only thing you have to remember is that you are a volunteer who serves others and the society. There is no distinction between high and low."
“The vast majority of volunteers cannot watch the Olympic games. For example, they clean the Olympic Village, provide services at the stadium, collect tickets under the scorching sun, and send scores back and forth to the competition venue. Many volunteers cannot see the games or have contact with them's. "Zhao Zhongxiu said, "It is precisely because of the hard work of volunteers behind the scenes that people can enjoy better games. ”
“Volunteer service is a reflection of personal value.”ZhaoThe professor said that since he became a volunteer, his understanding of the three words volunteer has become more profound. "I hope that when I am old, I can also proudly say to young people, 'I am here'"2008Served as a volunteer at the 2002 Beijing Olympics. ”
International Online (gb.cri.cn）
Fatima, a female security volunteer from Pakistan
The success of every Olympic Games is inseparable from the hard work and selfless dedication of volunteers. Among the many volunteers for the Beijing Olympics, there are some foreign friends with tall noses and big eyes who are very eye-catching. Even though they come from all over the world, they all speak fluent Chinese. Today, we will introduce you to a beautiful and cheerful volunteer——Fatima, a girl from Pakistan.
Fatima said:“My name is Fatima, from Pakistan, already in Beijing(Stayed)6Year. I am a graduate student at the w88 casino, majoring in international w88. i(Now)Volunteer security at the Olympic Reception Center.”
As an Olympic security volunteer, Fatima’s job is not easy. Starting at 8:30 every morning, she would stand at the door of the Olympic Reception Center to check the documents of people coming and going. When she encounters people who are uncooperative or incomprehensible, she has to patiently explain. When Fatima comes home from work every day, she always feels soreness in her back. However, in her opinion, the hard work of security volunteers is nothing. When she thinks that she has contributed to the successful hosting of the Beijing Olympics, she feels full of energy. In addition, this job also brought many unexpected benefits to Fatima.
Fatima said:“Working hours are extremely tiring and hard. But I still feel very good,(Special)It’s interesting because you can meet many celebrities,(includes)Foreign stars and Chinese stars. I met a very famous star in ChinaSHE, Jackie Chan, and many famous foreign athletes, which I find very interesting.”
When talking about why she thought of becoming an Olympic volunteer in the first place, Fatima told reporters that at first she had the mentality of giving it a try, but she didn’t expect to be chosen. She was so lucky.
Fatima said:“When I just started, I signed up(Yes)Because I feel(Self)I have been in Beijing for six years and I feel that the Chinese people are very friendly and treat us foreigners very well. In my life, I can be(Olympics)There may only be one opportunity to volunteer, so I signed up. But I didn’t expect to be selected because I heard it was very difficult and many people from foreign countries signed up, but(There are many people)No(Being)Selected, so for me,(can be)Selected(Feeling)Exceptionally happy.”
Due to work reasons, Fatima was not able to watch the opening ceremony of the Beijing Olympics on site, nor did she watch the live broadcast on TV, which made her very regretful. However, Fatima told us that she can still feel the passion of the opening ceremony.
Fatima said:“We didn’t have a chance to watch the opening ceremony because we were at work. But it ends at the end(Previous)During the fireworks show, I felt like tears were about to flow out.(Because of the thought)We are very happy to be part of the Olympic Games. The work of our volunteers is all about making the Olympic Games(Able)Success(Held), so it feels very good.”
When talking about security work, Fatima showed a very proud expression. She said that the security work of the Beijing Olympics was very good,“I think it’s good, their security is very tight. We also need to train for a long time in order to understand these security work. We trained for more than two weeks first, and then went to the reception center next to the Bird's Nest(Work)。(But)We felt that we still didn’t understand some things very well, so we trained for a long time. I think what they arranged is particularly good for security.(In terms of security)I don’t think I have seen any other Olympic Games be so successful. China’s Olympic Games are the most successful.”
When the Beijing Olympics was held, students were spending their summer vacation. For foreign students, volunteering means giving up the opportunity to return home to visit relatives only once a year, and Fatima is no exception. She misses her family far away in Pakistan very much, but she has no regrets“No regrets, my dad thinks it’s good that I became a volunteer. I don’t think this opportunity will come up next time,(So)No regrets. I am particularly happy to participate in the Olympics, I think for me(this)It is the most unforgettable experience.”
Team dynamics
Serve the audience with a smile
Background introduction:Audience service positions involve ticket checking, front yard guidance, seating services, backyard verification, information consultation, mascot performances, etc. The audience service positions at the Water Cube are provided by w88 casino60Comprised of more than 10 classmates and classmates from Tsinghua University. Since the Olympic Games started, they have been using their enthusiasm, knowledge and love to leave the best memories for every audience who come to watch the games, and work hard for all audiences to have a perfect Olympics.
8month20日, I serve as the Water Cube Audience Service TeamB17A member of the group, with the rest of me6Team members, together with our assistant——from the w88 casino of Insurance of w88 casino0527762_27792
Afternoon5At 28062_28080| o'clock, we take over the shift, at this time, watch the evening7Spectators for the match have already entered the venue one after another. Tonight’s game is women’s10meterIn the preliminaries of platform diving, the Chinese team has won the women's doubles10meterTwo young athletes with platform diving gold medals---Wang Xin and Chen Ruolin are going to fight. Since the area our team is responsible for is on the side near the diving platform, the assistant has already been vaccinated in advance---Guide spectators to find their seats as soon as possible. Personnel with certificates and no tickets are strictly prohibited from entering the seating area. After the competition begins, spectators must be strictly controlled to take photos and turn on flash lights to avoid affecting the athletes' competition.
7Click to8It is the peak period for the audience to enter. There are two volunteers guarding each of the two entrances we are responsible for, and there is another volunteer on the top floor of the seats. The volunteers at the door are responsible for guiding the audience to their seats, and the volunteers on the top floor are mainly responsible for supporting the elderly and weak audience and handling other audience situations.
8After the start of the spot game, the focus of our work shifted from guidance to preventing spectators from taking photos and turning on flashes and evacuating various groups of people blocking the aisles. At the same time, we also had to deal with emergencies that may occur at any time in the spectator seating area, handle and report them in a timely manner. Flashing lights have always been a problem that we strictly control but are difficult to completely solve. Although there are volunteers walking back and forth in the seats holding signs, there are still many spectators who are not aware of it, and that flash of light greatly affects the performance of the athletes. As volunteers, we must be friendly to the audience and not be too loud. Therefore, we can only have volunteers in the seating area facing the audience and stop them immediately if there is a flash of light. Step by step, persuasion after persuasion. Although I was in the stands, I can say with great emotion: They didn't get to watch the game for a few seconds.
Tonight the Water Cube is boiling again. Although it is only the preliminaries, the competition is still fierce. Although Wang Xin and Chen Ruolin of the Chinese team have great advantages, a player from Canada is also very powerful and poses a great threat to the Chinese team.经过5Round of fierce competition, in the end Chen Ruolin ranked first, Wang Xin third, and the player from Canada ranked second and entered tomorrow's semi-finals. The audience was cheering and cheering, and we as volunteers were also very happy. In addition to the Chinese team's victory, this joy also added the joy of bringing a pleasant enjoyment to the audience.
Visitor Service Manager Huang Xiaoxia once said meaningfully: Let us sincerely and go all out to work hard for our common Olympic Games, because we cannot represent our motherland in a more obvious way again! We must stand firm together, even in the most difficult circumstances. Because this experience only happens once in our lifetime!
Yes, serving the audience, I am very happy! w88 casino Audience Service60Many volunteers, let us continue to use smiles, enthusiasm and sincerity to create an unforgettable Beijing2008A happy ending!
A letter of thanks
In the middle of the Olympic Games, the deserted Shijingshan Transportation Station welcomed several unexpected guests—officials and translators from the Russian Olympic Committee. they are consecutive3I came here to pick up a car that had already passed the pick-up date, which brought a lot of trouble to the volunteer work. Although the volunteers were surprised that it took them so long to pick up the car, they quickly got to work and completed the pick-up procedures skillfully. During the exchange, we learned that it turned out that these Russian guests went to Hong Kong to watch an equestrian competition a few days ago and only returned to Beijing yesterday, so they came to pick up the car so late. They deeply apologized for the inconvenience caused to us by picking up the car after the expiration date. The volunteers also solved the problem with the car pick-up procedure with a smile without any complaints. Soon, the guests completed the handover procedures, inspected the car, and set out on the road with satisfaction.
After a while, the car that had just driven out parked in front of the hall again. Everyone was worried. Is there something wrong with the car that just left? At this time, the Russian guests walked into the hall. The guests held the site director's hand tightly and kept saying "Thank you, thank you" in Chinese. The translator on the side took out a piece of paper. He said that this was a Russian thank-you letter written by the guest just now to express his gratitude for our volunteer service. Then he stood in the middle of the hall and loudly translated this enthusiastic letter of thanks to everyone. The letter stated that he was deeply impressed by the volunteers' professional and thoughtful service, selfless dedication, and warm and friendly attitude. Especially when he delayed picking up the car three times, he still received high-quality services from the volunteers, which moved him deeply. He felt that here he not only experienced efficient work, but also felt the relaxed and happy atmosphere, made many Chinese friends, and experienced the spirit of selfless dedication of Olympic volunteers. After listening to this letter of thanks, the volunteers all showed satisfied smiles. Although the guest left in a hurry, he left this heartfelt and touching words, which is the greatest encouragement for our work. What he took away was not only a satisfactory car, but also the sincere and friendly smiles of our volunteers. The friendship between us will last forever, and volunteers will stick to their posts to satisfy every guest.
Volunteer Notes
My intersection with the Olympics
A volunteer is like a handful of dirt, but the meaning of our existence is not to be submerged, but to condense with countless pieces of dirt to create a mountain peak, a mountain range, and a group of peaks. Such a mountain peak can change the direction of the wind and determine the flow of water. This wind is the social atmosphere; this water is the process of civilization.
——"Volunteer, are you ready?"
Everyone has a dream, but2008The Olympic Games is the common dream of all Chinese people. How many people are proud to experience the Olympics and contribute to the Olympics, and the majority of college students want to show their enthusiasm on the vast stage of the Olympics. I am one of the lucky ones among thousands of compatriots. As a volunteer in the call center of the Olympic Building, I became a part of the Olympics. From interviews, training, field exercises to official employment, no matter it is5month12日I was so excited when I received the admission information, still7month4日Everyone’s unique self-introduction during the first training, or7month25日The trembling hands of the classmate who answered the English phone call on the first day of employment……. Every thread explains me30During the multi-day volunteer trip, bits and pieces merged into a long river of memories, in which there was laughter, anxiety, tension, loneliness and depression.
Clearly remember that during the first training, the training teacher told us many things to pay attention to. As the training progressed, I deeply felt that the work we were about to do would be a very arduous task. During the work, every cell in the body must be in the best condition at all times, because we are working with the guests. When speaking, we must not only be familiar with the operating procedures, service scope, whether the guest's departure place and destination are within our service scope, and where the pick-up and drop-off areas are at several important locations. More importantly, we must always be clear about our identity and cannot say anything beyond our authority. Therefore, every word we say must have a "buffering" process before leaving our mouths. Sametime fromWe learned from the teacher that some emergencies and things we cannot predict may happen at any time, which requires us to have strong adaptability. During the training, I always felt that every sentence the teacher said was an emphatic sentence and an imperative sentence. I tried my best to record every point the teacher talked about every time, and then summarized it according to sections; in order to be able to quickly and accurately respond to everything the guests saidT3Find out the pick-up and drop-off points quickly from the system. You must accurately check the Chinese and English numbers of each pick-up and drop-off point, and remember the English abbreviation of each place. I have never memorized words by copying them. In order to be sure, I often write161numberT3Write down the service points in Chinese and then write the English and abbreviations silently, and then look at the English and memorize the Chinese. Every venue or restaurant I see through the window while sitting on the bus will immediately reflect its English name in my mind. Because I know that every step of our operation is related to the entireT3The deployment of the fleet is related to whether the guests will be satisfied, whether the driver can successfully complete the task, and also determines the transportation service---The most critical and most error-prone section, which has never been perfect in previous Olympic Games, is closer or further away from the overall goal of "safety", "on time", "reliability" and "convenience". "Guests call to complain, do not give suggestions, do not say who is right or wrong", "When providing language support, if you really don't understand, tell the guest, but also tell him "I will try my best to explain to the driver"", "As long as it is not enjoyableTPService means providing guests with lost item finding services”……,Revising these details every day.I always hope that my efforts can slightly reduce the number of traffic errors.
7month21日At the end of the last training, we received our clothes and walked out of the Olympic Building with our classmates, carrying a bag of clothes. Our shoulders were heavy and our hearts were even heavier. In the days to come, we would walk in the sky wearing these clothes. In the daytime, like a military uniform, wearing this blue shirt means bearing responsibility and accepting supervision (or more importantly, inspection). "The smile of a volunteer is the best business card of Beijing." From the moment we put on this clothes, we left our name on this business card
7month26日Morning5Click to wake up,Walked into the Olympic Building with excitement and nervousness,The numbers on the countdown sign outside the building are still flashing every second,I used my mobile phone to freeze it6Point,Turn me on this way34Tian’s volunteer career,In front of it, I silently wrote my promise in my heart: "Every day I will show the most beautiful smile to the people around me, every moment I will provide the most sincere service to the guests who call me, every minute I will show my best state, every second I will show the most moving demeanor of the volunteers."
8month8日The opening ceremony of the Olympic Games also announced that our work has entered its peak stage, and the phone keeps ringing every day.20Many days passed unknowingly in the busyness. During this period, I received guests such as "your oral English is great, you are very nice”has also received indiscriminate criticism, both“Does the hotel have McDonald's or mine?IEWhat should I do if the browser cannot be opened?……These phone calls that have nothing to do with our service scope make us laugh and cry. There are also calls of praise from customers that make us very happy. I was also touched when the boys took the initiative to sit at the workstation during the night shift and let the girls go to bed. There are laughter, humility and support, but also tension, boredom and loneliness. It is these that make us60Individuals are closely connected together, from knowing each other to being intimate, or from being strangers to talking about everything; these are the things that make our big family perfect, vivid, real, natural and amiable. I dare not say such great words as "dedication" and "contribution". Just as Liang Qichao mentioned in "Young China Theory": "So the responsibility today does not lie with others but with my young man. The wisdom of young people will make the country wise, the richness of young people will make the country rich, the strength of young people will make the country strong, the independence of young people will make the country independent, the freedom of young people will make the country free, the progress of young people will make the country progress, and the young people will be strong on the earth, and the country will be strong on the earth.” We are the leaders of the times.
I don’t know how many people and things I have to interact with in my life. My intersection with the Olympics is part of it. Although it is short-lived, the elements in it will last forever, including the Olympic Building, the call center, and the ride-sharing assistant.T3Car reservation……, these words are no longer simple proper nouns, but beautiful melodies that resonate with me. My volunteer journey is coming to an end little by little, and a new life is coming to me little by little, but this short period34Three days of volunteer service has touched me throughout my life. I can enjoy the joy of division of labor and cooperation with everyone at work, and share the results of everyone's hard work after work. I have exercised my abilities during work, and made new friends during my breaks. In a person's life, there will always be one or two unforgettable past events, and this is one of them for me.（T3Call center volunteer Mu Xiaoqing)
