IOur figures appear in the streets of Beijing
——Interview with Yan Lihong, the leader of w88 casino’s urban volunteer team
w88 casino newspaper special reporter Wu Wenjiao
Recently, Yan Lihong, the head of the urban volunteer team of w88 casino, accepted an interview with reporters, which gave us a better understanding of the urban volunteers wearing blue "Xiangyun" volunteer uniforms.
Yan Lihong told reporters that the particularity of urban volunteers is mainly reflected in the working environment and work content.
First, city volunteers will appear in every corner of Beijing. Regarding the specific situation of w88 casino, we are mainly responsible for five sites: Wumart Hypermarket in Xiaoguan Street, Laitai Flower Market in Tibet Building and Taiyang Palace areas, Sonnymore Children's Center and Multilingual Call Center. Among them, the Laitai Flower Market in Taiyang Palace is far away from w88 casino, and the round-trip journey takes about two hours. At the same time, volunteers also need to serve people in need in the Volunteer Cube under the scorching sun. Unlike game volunteers, urban volunteers cannot attend the Olympic Games in person, nor can they meet the Olympic stars they admire. Their working environment is more complex and their working conditions are more difficult. Especially with the weather getting warmer and the large influx of domestic and foreign tourists, the workload and hardship of urban volunteers will continue to increase.
The multilingual call center is a major feature of the city’s volunteer team. This call center will provide services to foreign athletes and tourists during the Olympic Games98874_892325City volunteers play an important role in the normal operation of the center. Yan Lihong mentioned that w88 casino's volunteers passed the training and assessment with excellent results, which is rare among urban volunteer teams. The volunteers from the big city showed high overall quality. It is worth mentioning that the promotional video for the call center was shot with students from w88 casino as the team.
Second, the main job of Olympic city volunteers is to provide information consultation, emergency services, language translation and other voluntary service activities for members of the Olympic family, domestic and foreign media reporters, spectators, tourists and the general public in the capital. Dedication, friendship, mutual assistance, and progress are their guiding principles for action. “I participate, I contribute, and I am happy” is the volunteer philosophy they actively practice. City volunteers for the Beijing Olympic Games must have good oral English skills, and must also understand Beijing's transportation, provide the most correct and effective guide assistance for every guest who comes to Beijing, and provide medical emergency services when tourists are sick. These are the necessary conditions for becoming a city volunteer for the Beijing Olympic Games.
During the volunteer training, urban volunteers mastered basic etiquette, first aid, and Olympic knowledge. At the same time, English is the advantage of w88 casino students. Therefore, w88 casino volunteers have won unanimous praise from the person in charge of the docking unit in Chaoyang District and the recipients for their fluent English and warm and thoughtful services.
She admitted that although the work of city volunteers cannot be said to be difficult, it cannot be described as easy. When I received this task, I had only one belief, and I had to do my best.
When Yan Lihong manages the team, he always adheres to the principle of humanized management and advocates empathy. During the training, she would study with the volunteers; when taking the oath, she would accompany the volunteers under the scorching sun; after taking up the job, she would often go to the site to visit the volunteers on duty. It is particularly worth mentioning that every volunteer’s opinion is sought for the city’s volunteer schedule. Yan Lihong: "Every volunteer works very hard, especially the working conditions of our urban volunteers are very difficult, so we hope to try our best to meet the requirements of every volunteer through humanized management."
Based on this principle, she took the initiative to request the docking unit and took over the shift scheduling work of city volunteers. Since the situation of each service site is different, the number of volunteers is relatively large, and the work is very cumbersome. Shift scheduling has brought huge difficulties and a lot of extra work to the management team of city volunteers. Sometimes, they even work until the early hours of the morning. “After all, not every volunteer’s wish can be fulfilled, but we have persevered,” she said. “I always insist on doing the best we can. Moreover, our work can be recognized by most volunteers. They can look at the problem from our standpoint, think from our perspective, and understand each other. This makes me very happy. More importantly, our volunteers have been praised by the docking units and the general public. This is the greatest recognition of our city's volunteer team. ”
Yan Lihong emphasized that the excellent work performance of the city volunteer team today is inseparable from the high attention and strong support of the w88 casino. The w88 casino has been a great help to the city volunteer team since the team was first established. Because of the special nature of urban volunteers, w88 casino leaders are always thinking about the urban volunteer team and pay great attention to the recruitment and training of urban volunteers. After our volunteers took up their posts, the w88 casino leaders went to each site many times to express condolences to the volunteers, asking them about the details of the work process, their experiences, and the problems they encountered in their service positions and in the w88 casino's food and accommodation, etc., so that the volunteers felt the w88 casino's care and consideration. It is particularly worth mentioning that the w88 casino has recently decided to provide fare subsidies and heatstroke prevention gifts to urban volunteers. Perhaps the subsidies and consolation gifts received by each volunteer are not much, but it is still a huge financial expenditure for the w88 casino. Every bit of this reflects the w88 casino's emphasis on the city's volunteer team and its care for city volunteers. What the leaders bring to everyone is not only condolences, but also encouragement, support and ardent expectations! The leaders' care helped the volunteers build up their confidence and strengthened their belief in serving the Olympics and the people, and they devoted themselves to fulfilling the glorious mission of the volunteers.
City volunteer Wang Hongli said that as a language translation volunteer, my work is mainly related to foreign friends. In the process of interacting with them, I have a deeper understanding of this position and the meaning of this position. As long as we stand at our jobs, we represent Beijing. We represent Beijing and welcome the world's enthusiasm for Beijing, the Olympics, and China.
