Carefully summarize tests, improve service skills, and improve service levels

After more than half a month of practical training in Huiyuan Apartment, more than 200 students in the team have practiced the theoretical knowledge learned in the theoretical training stage and improved their skills in positions such as the front desk, reception, guest rooms, luggage, fitness center, laundry room, push-to-talk, and customer service center. In the past half a month, the operating skills of the team members have improved day by day, they have gradually become familiar with the work process, and the connection and cooperation between various positions have become increasingly skilled. The students have worked hard in the heat and happily in the rain. Everyone has learned a new skill in this short-term glorious career, and everyone has discovered the joy from the depths of their hearts in the tiring work. When every student is sprinting towards the goal of star service, the pace of the Olympic Games is also approaching our goal of gold medal service. Just a few days before the opening of the Olympic Games26On the 3rd day, Huiyuan Apartment Media Village ushered in the only comprehensive test exercise before the Olympic Games. Every student is undergoing a pre-test for the Olympic Games. However, after the drill, every student needs to seriously reflect, summarize and improve their service level.

Early this morning, guests who stayed at the Huiyuan Apartment Media Village for testing left the apartment one after another, which also marked the end of the test exercise. The students in the night shift overturned their usual living habits and used their strong will to control their sleepy bodies to start a new day of work——check-out. Yesterday, students from the morning class and middle class also came to Huiyuan early in the morning. After the handover was completed, their working status returned to what it was two days ago, and they continued training for various positions. The difference is that their training should be based on objective self-analysis of their performance during the drill stage and then improvement and perfection.

Character close-up

Tempering in the ordinary Growing from triviality

“27，26.5，25……”This is not the countdown to the rocket launch, nor the last time of the game, but Zhang Xiaolong, a classmate of our team, counting the shoe sizes while helping to distribute shoes to the housekeeping staff.

Night9At one o'clock, the students who participated in the room service came to the resident office on time and lined up to receive the shoes. Just when the team leader's assistants were extremely busy, a pair of enthusiastic hands stretched out, "Let me help you. "Who is so enthusiastic? When everyone looked back, it turned out to be classmate Zhang Xiaolong, who was known as "Brother Long". The title "Brother Long" was obtained because of his enthusiasm; "Brother Long" became famous because of his enthusiasm.

"Students, please tell us your name so that you can get shoes of the right size." "Students, please line up and come one by one." "Students, these are your shoes. Go back and try them on for size. If they don't fit, please change your shoes at the time we set.……..”

"Brother Long" maintains the order of the team for collecting shoes with his unique enthusiasm, so as to speed up the collection and save the students' precious rest time. When asked, "The night shift is very hard, why don't you go back and rest by yourself?" He said, "It's okay to be idle anyway, so I came to help."

A simple word reflects his attitude of service and spirit of dedication. Perhaps this is what the saying goes, "The truth is revealed in the subtleties." Team building requires the joint efforts of all of us. Unity is strength. Only a united team has cohesion and combat effectiveness. With students like Zhang Xiaolong setting an example for us, we have reason to believe that the accommodation service team of the University of International w88 and Economics can create our own glory.

Good people and good deeds

有困难，我顶上！

RQu Han, the receptionist at the front desk, was working the evening shift on the day of the test match and was guarding the east platform. She worked quickly and meticulously.

Classmate Zhang Yukun in the same group could not stand at the front desk for a long time due to inappropriate shoes. Qu Han took the initiative to take Zhang Yukun's seat. Although she was also very tired, she still served every guest with the fullest spirit and the most touching smile, and won the approval of the guests and the praise of the foreman.

Qu Han’s serious work attitude and enthusiastic service spirit should be worth learning from us.

Service Voice

NLou Li Zhuolin: During these two days of practical exercises, I truly felt what "nothing is trivial in the Olympics, and responsibility is greater than heaven". I believe that a high-level Olympic Games requires a sense of ownership and responsibility from all the people.

LLou Jieyelin: The opening day of the Olympic Games is getting closer and closer, and there are more and more tasks every day. I will do them one by one, because the time to realize my dream is coming!

MLou Zhang Xiaolong: During the night shift last night, everyone worked together and worked together. The girls were touched to learn that the boys were doing most of the work in order to give them some extra rest. Please believe that we are a united group that can burst out the power of cohesion.

NLou Ma Changxing: The guest room job consists of cleaning and moving tasks such as dusting every day, which is relatively boring and consumes physical energy. However, young people are not afraid of hardship and fatigue. We have persistence and hard work, and we can do well in a seemingly simple job.

NLou Rao Ziwei: Today, four of our classmates and an old waiter checked the operation of the air conditioner and refrigerator in detail. The four of us were divided according to gender2Group, compete to see which group can complete the task fastest and best. Although we are girls, we are no worse than boys. We are the first to complete the task. Although it is tiring, it is very interesting. Competition makes us more passionate about work.

RLou Wangmiao: After taking over the shift early, I happened to catch up with the guests who participated in the test to leave the store. Answering the phone and recording room status is very busy, but I feel very fulfilled. Everyone devoted themselves to work with the fullest enthusiasm and served wholeheartedly, which was recognized by the foreman.

One-click communication with Zhang Bei:We were crazy busy during today’s comprehensive exercise. The phone kept ringing, and we kept calling and then hurriedly calling to solve the problem. Even so, some customers complained that it took him ten minutes to call. But we all feel fulfilled because our work is valuable.

Customer Service Center Xu Ri: The work of the Guest Service Center may not seem as glamorous as the front desk, nor as hard work as the guest room, but it is the hub from the front desk to the guest room check-in. Only with our presence can guests check in safely and smoothly. Our work is more detailed and not difficult, but practice makes perfect. I will dedicate myself wholeheartedly to the Olympics and work with continued passion.

Fitness Center You Haizhou: Although the work in the fitness center is not busier than other positions, everyone regards every little thing and every small task, whether it is wiping away water stains on the ground or arranging bath towels, as the best opportunity for exercise and a way of dedication.

Resident Home

It has been two days since our team moved to our new home. We can see that with the joint efforts of teachers and classmates, our home is becoming more and more warm.

At around seven o'clock in the morning, when we passed by the house and were ready to set off, the bulletin board on the wall would "tell" us the departure time of each group, as well as the weather forecast for the day, plus a warm reminder to be ready with sunscreen or bring an umbrella at any time, and we started the day's work in a good mood.

When we came back from get off work in the evening and returned to Huizhi, the first people to receive us were the team leader assistants and party members on duty at the "front desk" of Huizhi. What particularly moved us was that Huang Xiaoying, Ren Jianing, Xie Tianshu, and Zeng Xiangcong worked the whole night shift last night, and they still stick to their posts today.

passed103found a TV set blaring at the door of his room and started its work. The teacher has already adjusted the channel and is waiting for everyone to watch their favorite TV programs. This reminds me of when I was still at home, the whole family would sit around the TV at night.

At nine o'clock in the evening, we finally got the work shoes we were looking forward to. Everyone is here101There is a queue at the door. When a person goes in, classmate Zhang Xiaolong will check the shoe size for him and then hand a pair to each student. Zhang Xiaolong, thank you for your hard work!

我们还注意到，101On the wall at the door, the team's weekly star shows a smiling face to everyone, calling on everyone to work hard, work harder, contribute to the team and Huiyuan, and let youth shine in the position of dedication to the Olympics!