(Source: "Rule of Law Daily" 2025-02-25)
Not long ago, a department head of the Human Resources and Social Security Bureau of Bazhong City, Sichuan Province insulted the people who served him, which caused widespread concern in the society.
A person from Bazhong City posted a message saying that he went to the Bazhong City Human Resources and Social Security Bureau to handle matters, and left after a fierce argument with the staff. Soon, he received a call from a relevant person from the Bazhong City Human Resources and Social Security Bureau, who insulted him on the phone. The Bazhong Municipal Human Resources and Social Security Bureau subsequently replied online that the situation was true and that the relevant staff had been dealt with.
The reporter of "Rule of Law Daily" combed through public information and found that since 2024, there have been many incidents in various places where government w88 live casino personnel have bad attitudes towards the public.
Experts interviewed believe that with the transformation of government functions from management to w88 live casino, it has become a social norm to set up w88 live casino halls and provide window staff to facilitate the masses. However, incidents of staff’s bad attitude towards the masses occur from time to time, reflecting that the standardization and standardization of government services in some localities and departments are still insufficient. At the same time, the relevant management system is not perfect, and the daily management of staff is too loose and soft.
Experts suggest formulating management measures for government w88 live casino window personnel, standardizing the staffing of government w88 live casino windows, comprehensively promoting national standards for government services, and strengthening daily w88 live casino training and management. If window staff have a bad or rude attitude towards the public, they will be held accountable seriously in accordance with relevant laws and regulations and promptly reported to the public.
Insufficient standardization and standardization, people are met with "cold faces" when doing things
What happened in Bazhong City is not complicated.
The w88 live casino personnel go to the Human Resources and Social Security Bureau to collect relevant documents. The staff follows the procedures and requires them to sign the "Delivery Receipt" and leave their contact information. Due to the subsequent need for a "delivery receipt", the w88 live casino staff asked for copies and official seals, but the staff did not handle all of them. The w88 live casino staff did not leave their contact information on the "Delivery Receipt" and left after having a dispute with the staff.
The staff will report the relevant situation to the head of the department, and the head of the department will call (the contact information of the people has been left in the relevant documents) to learn about the situation. During the communication process, both parties were very emotional, and the head of the department insulted the people.
The Bazhong Municipal Human Resources and Social Security Bureau responded publicly that the situation was true, and the head of the department involved had apologized to the public in person and obtained understanding. At present, the head of the department involved has been suspended for inspection, and another staff member has been transferred from his job.
According to public information, similar incidents have occurred from time to time since 2024.
In July 2024, some w88 live casino workers complained in the "Voice of the People" column of the red website about the poor w88 live casino attitude of the window staff of the Health Bureau of the Beihu District Government Affairs Center, Chenzhou City, Hunan Province: When the people asked a question, the other party showed extreme impatience; they always found fault with the submitted materials.
The Beihu District Health Bureau responded that the window staff were not proficient in their business, and they were interviewed and criticized and educated on issues that reflected their poor w88 live casino attitude, requiring them to further strengthen business learning, enhance w88 live casino awareness, and improve w88 live casino attitude.
In November 2024, a woman in Jinan City, Shandong Province had a dispute with a merchant over the purchase of a second-hand iPad, so she complained to the local market supervision and management department. However, after she missed the call, she received an abusive voice message from the relevant staff member. After verification, the local market supervision and management department suspended the two staff members involved; the supervisor was transferred from his job; and he was ordered to apologize to consumers.
Zheng Lei, associate professor at Zhengzhou University Law w88 casino, analyzed that the original intention of setting up service halls and staffing window staff was to improve the efficiency and quality of government services and make it easier for the people to do things, which embodies the concept of a people-centered service-oriented government.
“The phenomenon of bad attitude towards the masses reflects the insufficient standardization, standardization and convenience of government services in some localities and departments. It also reflects the problems of some window staff with weak w88 live casino awareness, low personal moral character and professional ethics. The government window is the ‘face’ of the government, and these incidents have affected the government image and credibility of a local and department.” Zheng Lei said.
According to Kong Xiangwen, associate professor of the w88 casino of Law at the w88 casino, setting up service halls and government affairs halls and requiring various departments and departments to move in can centralize and standardize a large number of government service matters related to the daily lives of the people, which is conducive to providing the people with more convenient and accessible high-quality public services. The bad attitude towards the masses reflects that although the relevant staff are in service positions, they do not truly uphold the sense of service and do not realize the public image of the agency they represent.
Daily management is too lax and deep-rooted shortcomings need to be resolved
According to public information, since the 1990s, various regions have been exploring the reform of the administrative approval system. One of the specific measures is to set up administrative approval w88 live casino halls in cities to integrate and centralize administrative approval matters, simplify approval procedures, reform the approval system, and transform government functions. In order to adapt to the reform of the administrative approval system, functional departments have dispatched some staff to the windows of w88 live casino halls to facilitate the public. These are window w88 live casino personnel.
As government functions shift from management to w88 live casino, administrative approval halls in various regions have been gradually transformed into government w88 live casino centers, where real estate transactions, labor and employment and other resident businesses have been stationed. Government w88 live casino centers have transformed into comprehensive government services, with window w88 live casino personnel handling relevant matters externally.
The behavior of window w88 live casino personnel is also moving towards standardization.
In July 2018, the national standard "w88 live casino Site Management Specifications for Government w88 live casino Centers" was implemented. The w88 live casino specifications for government w88 live casino centers are as detailed as the appearance, behavior, and w88 live casino terms of w88 live casino personnel.
For example, w88 live casino providers should be neat and tidy, pay attention to hygiene, and be dignified and elegant. They should dress uniformly according to the requirements of the center or according to the requirements of the industry during their work; they should display their name, position, job position and other information when they are on duty. When providing window services, polite phrases such as "Hello", "Please wait a moment", "Please show ××× documents (information)", "I've kept you waiting", "Thank you" and "Goodbye" should be used.
In terms of behavior, when the w88 live casino begins, you should take the initiative to greet and give guidance with a smile; when the w88 live casino is completed, you should take the initiative to submit the acceptance receipt, certificate approval and other information to the w88 live casino recipient, inform the w88 live casino recipient of relevant precautions, say goodbye with a smile, etc. For questions that can be answered, patients should be patient and complete answers; for questions that cannot be answered in time, patients should patiently explain the reasons or proactively contact relevant personnel for resolution.
But in practice, there are always some window w88 live casino staff with bad attitudes.
In Kong Xiangwen’s view, the reasons for this phenomenon may be diverse. For example, some staff members do not uphold a correct view of power and responsibility, have a weak sense of w88 live casino, and have long been accustomed to treating people who come for services in a condescending manner. It may also be that some staff members are under great pressure in their daily work, and there are misunderstandings and personal emotions when communicating with the parties about specific demands. Looking at the underlying reasons, it may be related to the inadequate daily management and system construction of the agency or hall.
Zheng Lei believes that the team of government window staff in some places and units is unstable, and there are many temporary staff at front-line windows with high mobility; the training and management system for window staff is not perfect, and daily management is too loose and soft; the force of serious discipline enforcement, accountability, and reporting and exposure is not enough.
Sternly pursue accountability in accordance with laws and regulations, multi-pronged approach to optimize services
It is worth noting that both party regulations and national laws prohibit government w88 live casino personnel from treating the masses badly.
According to the provisions of the Disciplinary Punishment Regulations, if the attitude towards the masses is bad, simple and rude, causing adverse effects, those directly responsible and those responsible for leadership, if the circumstances are serious, will be given a warning or a serious warning; if the circumstances are serious, they will be dismissed from their party positions or placed on probation.
The Government Punishment Law for Public Employees stipulates that those who have a bad and rough attitude in management and w88 live casino activities, causing adverse consequences or impacts; if the circumstances are serious, they will be given a warning, a demerit or a major demerit; if the circumstances are serious, they will be demoted or dismissed.
The interviewed experts also gave their own suggestions on how to solve the problem of poor working attitude of window staff.
Zheng Lei believes that in terms of regulations, management measures for government w88 live casino window personnel should be formulated to standardize the staffing of government w88 live casino windows and enhance the stability of the staff team. In terms of w88 live casino standards, we will comprehensively promote national standards for government services such as the "Administrative Licensing Work Specifications", comprehensively strengthen daily training management, and continuously improve staff w88 live casino awareness, business capabilities and efficiency. In terms of accountability, those who treat the masses with a bad attitude or are rude and rude must be strictly held accountable in accordance with intra-party regulations and national laws, and promptly reported and exposed.
In Kong Xiangwen’s view, to fundamentally solve the problem, we still need to improve the system and codes of relevant staff, strengthen supervision and management, and set up feedback mechanisms. On the one hand, it is necessary to strengthen the training of window staff, enhance w88 live casino awareness, improve work systems and codes, and promote the standardization and transparency of public services; on the other hand, it is necessary to strengthen daily supervision and management, achieve three-dimensional governance by setting up a feedback mechanism for w88 live casino workers, optimize assessment standards, etc., and further promote the construction of a w88 live casino-oriented government that satisfies the people.
Attachment: Original link
http://epaper.legaldaily.com.cn/fzrb/content/20250225/Articel04004GN.htm
