w88 casino News Network (Olympic frontline publicity and reporting team draft)The accommodation service team of the University of w88 is composed of166composed of 5991 students. During the Olympics, they held three positions: Hotel Reception Assistant, Main Press Center Accommodation Assistant, and Football Assistant. Among them, Football Assistant and Main Press Center Accommodation Assistant were8People.
Hotel reception assistants are located in21An official reception hotel, mainly composed of accommodation coordination service and inquiry language service. Volunteers are mainly provided in the hotel lobby24Hours of service. Volunteers must not only answer and satisfy the questions and requests of foreign guests, but also maintain communication and close cooperation with the hotel and the security, transportation, public health and other functional departments stationed in the hotel, playing an important role in the hotel. The main news center accommodation assistant is more like the main window of accommodation services. They control the information of Beijing and co-organizing cities50Check-in status of contracted hotels, assistance,MPCThe presence of media members resolves accommodation complaints from foreign guests and serves as a link of coordination and communication. as a football assistant8Volunteers are also teammates of the accommodation service team, but their work has its own uniqueness and is quite different from other accommodation volunteers. Each of them follows a football team and becomes a dedicated assistant of the football team, traveling around the field with them and advancing and retreating with them. They are the liaison between the Olympic Organizing Committee and the team, the team's personal translator, and an indispensable part of the team. Volunteers holding three different positions together form a large family of professional volunteers for accommodation services at the University of w88 and Economics, devoting their enthusiasm and strength to the successful hosting of the Beijing Olympics. Although everyone is scattered in various hotels in Beijing and various cities in China, their hearts are always connected. It is a kind of belief and a kind of motivation, for the dream of "living" and for the glory of the Olympic Games!
Walking around in every corner of Beijing, you can see the Olympic smile circles on the hands of volunteers. The smile circles, which are composed of five different colors: red, yellow, black, blue and green, respectively represent five different commitments, promising to be helpful, civilized and etiquette, honest and trustworthy, learning and enterprising, and protecting the environment. This is the smiling promise of the volunteers, and of course the smiling promise of the accommodation service team of the University of w88. But in the unique position of accommodation service, volunteers have created five colors and five promises with their own unique connotations.
Red: warm and considerate, one-stop service
The enthusiasm of volunteers is reflected in all aspects, from attitude, spirit to behavior. Volunteers provide thoughtful services to foreign guests. It is worth mentioning that the volunteers of Shunyi Hotel proposed the concept of one-stop service. From the raising of the problem to the final solution, it is completed by one person. In this way, a lot of trouble is saved, and there is no mutual pushback, procrastination, etc. Although this concept will cause some volunteers to give up part of their rest time and stick to their posts until the matter is successfully resolved, they always firmly believe that such services must bring double the satisfaction of the guests.
7month14日Noon1110986_11089120The ambulance went to the officially designated Sino-Japanese Hospital. An hour later, Gao Yuan led them to the international clinic area of the Sino-Japanese Hospital. The medical staff there all had English skills, so Gao Yuan and her roommate sat in the waiting room and waited. During this period, her roommate showed obvious uneasiness and nervousness. Gao Yuan took the initiative to comfort her and chatted with her, hoping to divert her worries. The diagnosis came out. It was bronchitis that caused lung infection, which led to fever, cough, and hemoptysis due to ruptured lung tissue. The doctor ordered that in addition to taking medicine on time, the patient should also take temperature measurements twice that night and the next morning. If a high fever occurs, he should be sent to the hospital immediately. Afternoon4At 11668_11721| o'clock, Gao Yuan returned to the hotel with two guests, and he finally had a cold lunch. The matter should have ended here, according to the duty schedule, afternoon2Click on him and you can go back to w88 casino. But because he was worried about the sick official, he did not leave until he was reminded to take his temperature and learned that his temperature was normal. The next day, he made a special call to the hotel to remind him to take his temperature. When he learned that everything was fine, he felt relieved. When asked what he felt, Gao Yuan, who was called a "good guy" by everyone, said shyly: "We just do that kind of work. When we see foreign guests getting sick, we feel bad..."
Yellow: civilized manners, welcoming guests with a smile
Since accommodation service volunteers directly face foreign guests, etiquette becomes even more important. Greeting guests with a smile, being friendly to guests, and seeing guests off with a smile are all necessary in the accommodation service process. This becomes even more important when encountering angry foreign guests.
At the Main Press Center Accommodation Desk8A volunteer often encounters foreign guests who complain. When faced with the oncoming foreign guests, how to serve them appropriately and how to skillfully ease their emotions are all etiquette rules that volunteers at the front desk should master. A few days ago, they received a complaint from a Spanish guest. He told the volunteers unhappily that the hotel he lived in was not like a hotel at all and the environment was quite bad. Faced with an angry guest,MPC13925_13997MPC14181_14287
This is just a normal thing that happened at the main press center accommodation desk, similar things happen every day. Accommodation service volunteers are always treated with friendly courtesy and smiling faces.
Accommodation service volunteer Wang Kui said: "During the service process, we always ask ourselves to be friendly to others and serve with a smile. We hope that through our efforts, our guests will come with an angry look and leave with a smile."
Black: treat people sincerely, be anxious for others’ needs
Accommodation service volunteers need to stand from the perspective of guests, think about what others think, and worry about others' concerns, because guest satisfaction is the best recognition of volunteer work.
The night before the opening ceremony of the Olympic Games, the American game commentators staying at Campbell Garden hoped to invite their colleagues who worked together at the venue to come to the hotel to watch the opening ceremony together. Volunteer Zeng Yiqun immediately approached the hotel sales manager to discuss the matter. Their original plan of gathering in the lounge area of the hotel lobby could not be carried out because there was no proper wiring connection in the hotel lobby. So the hotel manager asked Xiaoqun to take them to see the remaining conference rooms in the hotel, hoping that they could meet their requirements. But there was a very serious atmosphere in the conference room. The neatly arranged round tables and chairs made them exclaim as soon as they entered. The small group understood that this was not what they wanted."party” atmosphere. After looking at a slightly smaller conference room, the guests still felt that it was too formal and would not be enjoyable for them. The small group explained their needs to the manager, and the manager actively tried to find ways to solve the problem. Finally, the hotel restaurant staff reminded that the restaurant has small private rooms that can accommodate20It's just right for me. I can sit on the sofa and carpet to watch the opening ceremony, and the TV lines are also prepared in advance. So Xiaoqun told them the good news, but it was already night11At o'clock, they still have preparations for the game to be completed the next day. Xiaoqun suggested that they come back at noon the next day to see if the room is suitable. The hotel manager will negotiate with other departments for the price and provided affairs. They expressed great satisfaction. This evening the small group organized the information into1More points. The next day, those commentators saw the prepared private room. They felt "like old friends" at first sight and immediately decided to invite their colleagues to watch the opening ceremony. In the evening, when Xiaoqun took the time to see if they were satisfied with the arrangements for tonight, she was very relieved to see them happily celebrating with drinks.
The matter was resolved satisfactorily. They were full of praise for the opening ceremony of the Olympic Games in China, and they were also full of praise for our accommodation volunteers’ sincere service in thinking of others’ thoughts and caring for their needs.
Blue: learning and progress, communication and mutual improvement
The recruitment of accommodation service volunteers has gone through two stages: written English test and interview. Volunteers have a good foundation in English and strong ability to handle affairs, and can communicate well with foreign guests, solve their needs, and respond to emergencies. Despite this, during the service process, everyone continued to enrich themselves by learning relevant materials and improve their ability to serve the Olympics.
When they first settled in the hotel, volunteers from each hotel received training from the hotel, learned about the hotel and its surroundings, experienced the security check process first-hand, and learned English commonly used in security checks and hotels. In addition, each hotel's accommodation service team has established its own operation log to record daily arrivals, hotel operations, emergencies, important information, etc. This is not only necessary for shift handover, but also a place for teammates to exchange ideas and learn from each other. As Zeng Yiqun, an accommodation volunteer at Jinbao Garden, said, “Looking at the handwriting of my comrades, there are new surprises every time I arrive at work.”
In addition to their usual work, volunteers will take the time to read various materials to ensure that everyone is familiar with the shuttle bus routes and departure times, and to accurately answer guests' questions in the shortest possible time. Volunteers from Rosedale Hotel and Shunyi Hotel also hold regular operation team coordination meetings to exchange ideas, identify problems, and solve problems.
Green: proud and youthful
The accommodation volunteers are a young generation. After work, volunteers have their own unique ways to show their beautiful youth and colorful age.
In order to beautify the working environment, volunteers from Rosedale Hotel made full use of existing resources to decorate the notice board, hoping to give foreign guests a pleasant visual experience after their intense work. In addition, each hotel volunteer will classify the promotional materials distributed by the Olympic Organizing Committee and arrange them neatly on the information desk to facilitate foreign guests' inquiry and reading.
Everyone knows that the work of accommodation volunteers is tedious and important. Most of the time on the job is spent waiting at the information desk and the gate post, which lasts for several hours, but everyone must still stay energetic at all times. In order to maintain the passion for work, after a hard day's work, leader Peng Xiangyu of the Jinbao Garden Volunteer Team will lead the team members to run and exercise. On the White Horse Road in Shunyi, volunteers enjoyed the fresh air and expressed their youth without regrets.
Because everyone is fighting on the front line, many are on the front line7、8Volunteers born in May cannot take time out to celebrate their birthdays. So the small team of accommodation services came up with their own ways to celebrate the birthdays of these students.7At the end of the month, the main news center accommodation volunteer team pooled money to buy cakes during non-working hours7、8The classmate who celebrated his birthday held a small partyparty. In addition to entertainment, it also enhances the friendship among classmates.
Volunteer life continues, and the struggle cannot stop!
The accommodation service volunteers of the University of w88 and Economic Cooperation smile and promise, enthusiasm is like red, decency is like yellow, sincerity is like black, motivation is like blue, and passion is like green. Stay youthful and dream while "living"! Come on for Beijing, come on for the Olympics!
