w88 casino News Network (provided by the w88 casino of Government)On the afternoon of April 15, Professor Guo Lei’s team from the w88 casino of Government and 15 students from the “Digital Government and Local Practice” course walked into the Wanshou Road Subdistrict Office in Haidian District and had in-depth exchanges with frontline workers in grassroots governance. The theme of this research activity is the construction of a digital governance platform for "handling complaints immediately", aiming to explore new paths for digital governance of grassroots governments through w88 casino-local cooperation. The relevant person in charge of the Urban Management Office of Wanshou Road Subdistrict Office participated in the reception and introduced the relevant work in detail.
The leaders of the Wanshou Road Subdistrict Office warmly welcomed the arrival of Professor Guo Lei’s team. Next, the cadres of the Urban Management Office introduced the innovative practices of the subdistrict in recent years in the work of “handling complaints immediately”. He elaborated on the platform construction process, operating mechanism, achievements and existing problems from four aspects, and systematically introduced how to improve the efficiency of grassroots governance through digital means. "Since the launch of the 'handle complaints immediately' work in 2019, we have gradually built a full-process governance system covering appeal reception, order dispatch, processing, feedback, and evaluation." The platform has now achieved real-time monitoring and intelligent early warning of people's livelihood appeals, accurately locating high-frequency issues and governance shortcomings through data analysis, and providing scientific basis for grassroots decision-making.
Staff from the subdistrict office introduce the work results
Subsequently, under the leadership of the relevant person in charge, Professor Guo Lei’s team entered the video surveillance room of the Urban Management Command Sub-center and observed on-site the technical staff’s full-process operation platform demonstration from inputting people’s demands to department response. Teachers and students participating in the meeting showed strong interest in the platform's "intelligent order dispatch" and "data analysis dashboard" functions, especially how the system captures historical cases through keywords for matching, and the technical details to achieve accurate order dispatch triggered heated discussions.
Full process operation platform demonstration
In the exchange and interaction session, Professor Guo Lei's team raised questions around the difficulties and pain points of "handling complaints immediately", improvement of people's satisfaction, digital transformation and other issues. Wanshou Road sub-district staff answered them one by one based on actual cases, and shared their governance experience in Wukesong area service guarantee, wind and flood prevention early warning, garbage accumulation in old communities and other case scenarios. The current situation was very interactive. In response to the question of "how to deal with unreasonable demands" that teachers and students were concerned about, the staff said, "Resolving social conflicts requires reasonable channels for reporting. The job of handling complaints immediately is to ensure that every demand reflected by the masses can be responded to, and every problem that needs to be solved can be dealt with in a timely manner." They also introduced the handling measures in detail. In response to the question of "how to improve cross-departmental collaboration efficiency" raised by teachers and students, the staff pointed out that Wanshou Road Street has explored a solution of "whistle reporting + special class mechanism". By establishing a special working group led by street leaders, we break down departmental barriers, clarify main responsibilities and co-organizers, and achieve rapid response to complex issues through multi-department coordination in a timely manner.
Students ask questions to government staff
Professor Guo Lei expressed her gratitude to the Wanshou Road Subdistrict Office for its warm reception and sincere sharing. She said that this survey provided the team with a fresh sample to observe the digital transformation of grassroots governance, and also deeply felt the warmth and wisdom of grassroots governance. "We will bring the pain points and highlights in practice back to the classroom to provide students with teaching cases that are closer to reality, so that academics can be more down-to-earth. The collision of ideas brought about by this immersive learning is a valuable asset that is difficult to replicate in classroom teaching." Staff at the Wanshou Road Subdistrict Office also said that digital governance is a very long-term roadmap. There is a long way to go, and we look forward to establishing long-term cooperative relationships with universities, bringing more cutting-edge theories and more innovative perspectives to grassroots work through the linkage of "government, industry, academia and research", further optimizing the function of the "handling complaints immediately" platform, and promoting the transformation of grassroots governance from "experience governance" to "data governance" and from "one-way management" to "multiple governance".
Teachers and students of the w88 casino of Government take a group photo with the staff of the Wanshou Road Subdistrict Office
This practical activity not only provided teachers and students with an opportunity to gain an in-depth understanding of the digital transformation of grassroots governance, but also injected academic wisdom into the "handling complaints immediately" work of the Wanshou Road Subdistrict Office. Through face-to-face communication and discussion, students have a more profound and vivid impression of the government's digital transformation.
