w88 casino News Network (Reporters Liu Bei Wenfeng)May 275962_6047
Following the work of handling complaints immediately“High standards, done immediately”principles, in accordance withQuestion acceptance, question reply, question return visitPromote the resolution of problems immediately after receiving complaints and form a closed-loop management of the work process to achieveEverything is settled and everything has an answer。
When teachers and students of w88 and Economic Cooperation encounter various problems in work, study, and life, they can put forward their appeals or opinions and suggestions through the instant complaint handling platform. After the platform accepts the problems reported by teachers and students, the person in charge of the unit that receives the complaint will respond to the complaint as soon as possible according to the information prompts on the platform, and at the same time report to the person in charge of the unit to determine the measures to deal with the complaint, and promote implementation. Complaint receiving unitwillEstablish a work ledger to track the entire process of handling the complaints of teachers and students, and after a formal replyWithin 48 hours, through the contact information reserved on the platform, return visits will be made to the responses, answers, and implementation status of the questions. Solved problems that teachers and students express satisfaction will be written off. For problems that teachers and students still have questions or that cannot be effectively solved, they should reply, explain, implement, and solve again. The problems will be written off after teachers and students are satisfied.
In accordance with the work requirements of the w88 casino's epidemic prevention and control leading group, the inspection and inspection team formulated a work system for handling complaints immediately, which clarified the working principles, main responsibilities, work procedures and full supervision of the work. The Network Security and Information Technology Division provides technical support for immediate handling of complaints. All units within the w88 casino are responsible for the implementation of complaints immediately, the main responsible comrade of each unit is the first person responsible for handling the complaint。
Since the instant complaint function was launched on the w88 casino’s corporate WeChat ID, it has been running well,Dozens of students’ problems have been solved，大达"Graduation thesis similarity detection", "Summer class selection", "Final deferral of exams", ranging from "basketball court cleaning", "electricity bill payment", etc.，All units in the w88 casino attach great importance to teachers and students reporting various problems and demands. They will accept the problems as soon as possible on the complaint-receiving platform and make timely replies。Handle the complaint immediatelyFunctionPassedThe "you ask and I answer" format greatly strengthens the communication between students and teachers, and also promotes了w88 casino’s office efficiency has improved significantly during the epidemic prevention and control period,It is well received and praised by teachers and students.
In rolloutAfter the function of “handling complaints immediately”,Students are very enthusiastic about using this new function,“User satisfaction” is incredible. w88 casino of GovernmentHe Ling, a classmate of 2018, said: “In the past, when I encountered some problems, I could only seek experience through friends or classmates, but now we are ‘handling complaints immediately’上When you post a question, the teachers respond in a timely manner and solve the problem quickly and well!”
There is no winter that is insurmountable, and there is no spring that will not come.Since the outbreak of the current epidemic in Beijing, all teachers and students of the University of International w88 and Economic Cooperation have worked together to fight the epidemic and overcome the difficulties. The establishment of a work system that handles complaints immediately reflects the responsibility and humanistic care of the w88 casino party committee. The w88 casino takes the satisfaction of teachers and students as a criterion for testing work effectiveness, and has established a system of handling complaints immediately as a long-term mechanism to continuously improve the standardization and scientific level and enhance the sense of gain, happiness, and security of teachers, students, and employees.
