Team dynamics
Shijingshan Traffic Station Volunteers: Carry out your dedication to the end
With8month8日With the opening of the Olympic Games, volunteers at various Olympic venues in Beijing are facing their busiest moment. On the contrary, our Shijingshan Transportation Station has sent away a car and has basically completed the car rental and distribution task. However, the volunteers still persisted in going to work on time every morning, and some boys had to continue24Stick to your post every hour. Due to the reduction in the number of people in each class, the shuttle bus was canceled when getting off work in the afternoon, and everyone had to squeeze into the subway to go back to w88 casino during the rush hour. Although there are basically no customers coming to the station to pick up cars, the number of customer service calls has not decreased. Whenever the phone rings, volunteers will rush to the phone like a conditioned reflex, pick up the receiver with a smile, and say in a skilled and polite tone, "Hello, this is Shijingshan Traffic Station." Whenever there is a technical problem, they will call the director or professional maintenance personnel to solve the problem in time. When foreign guests encounter an emergency, volunteers will patiently communicate with them in standard English, record the location of the accident, license plate number, name, contact number and other information, and assist technicians to communicate with the guests, trying their best to provide the best service to guests from all over the world.
We use insignificant contributions to create the same belief. We don't care about the importance of the work in our hands, we only know that it is a manifestation of great love. Everyone is smiling at us and saying hello, hard work is enough.
I participate, I contribute, I am happy. We don’t need fancy words to embellish, please let us continue to work hard and contribute in our ordinary posts to the end!
I believe and I can see that Beijing in August will be made up of volunteers wearing blue volunteer uniforms and smiling from the bottom of their hearts. The Beijing Olympics will be more successful because of us, and we sincerely thank the Beijing Olympics for giving us such a rare opportunity to show our smiles and confidence. "The smiles of volunteers are the best business card of Beijing." This is the best interpretation of our commitment to the Olympics!
Picture description of volunteering
Everyone is responsible for removing aquatic plants
8month17日In the morning, volunteers from w88 casino cleaned up water plants at the starting point of the rowing track in Shunyi Olympic Water Park, Beijing. The problem of water weeds troubles competition organizers on any artificial track in the world, and Shunyi Water Park is no exception. Because in a formal competition, any boat entangled with water plants will affect the fairness of the competition. In order to ensure the water quality of the track, the volunteers devoted themselves seriously to the work of clearing aquatic weeds. Based on the principle of "removing aquatic weeds, everyone is responsible", they regarded the removal of aquatic weeds as their own responsibility and obligation. They were busy and did not complain because it was extra work. There was glistening sweat on their foreheads, but they smiled and said: "It is our greatest wish to make the game go smoothly."
“Volunteers are the cornerstone of the Olympic movement and the true ambassadors of the Olympic Games.” said International Olympic Committee President Rogge. Indeed, to hold a "distinctive and high-level" Olympic Games, the participation of volunteers is indispensable. One million and one million volunteers gathered together to build a solid blue Great Wall! The volunteers dressed in blue auspicious cloud costumes are the cutest people this summer and a beautiful landscape that will never fade!
Star Team
Destiny gathers in the Olympic body to deliver smiles
The handball team is a big happy family composed of more than 90 people, who are distributed in multiple positions such as venue management, information desk, IHF service and athlete service. Everyone has established a warm and united relationship during the test match. Before the Olympic Games, after a few days of final adaptation and running-in, everyone on the team adjusted their condition to the best and waited for the start of the game.
8month8日The Beijing Olympic Games successfully kicked off in the evening, and all Olympic events began in order.8month9, handball competition volunteers participated in the competition process immediately. Volunteers at various positions were already in place, nervously and happily providing high-quality services to the competition and contestants from all over the world.
Athletes from all over the world must make intense preparations as soon as they enter the stadium. The warm-up venue will be their first "battlefield". The work of volunteers serving the warm-up venue has its own particularities, including the transportation of equipment and the replenishment of supplies in the warm-up venue. At the same timeTo ensure that athletes can warm up on relevant venues before the game without being disturbed, the task is quite heavy。
While the sports teams are warming up in advance, the volunteers at the information desk are already busy, responsible for providing and checking event information for the sports teams. The quality of the volunteers' work is related to the normal operation of the event. The collection and summary of information are tedious and complicated, requiring great patience and perseverance from the volunteers. Every time we pass by the information desk, we can see their warm smiles, waiting for inquiries from friends from all over the world and patiently answering them.
The people most closely related to the event should be the volunteers who manage the competition venue. They must confirm the identity of the people entering the competition venue. "Legal" means checking the relevant documents of people entering the venue. Although these are very procedural processes, as volunteers, you must participate enthusiastically, guide patiently when encountering problems, and explain things tirelessly. You must pay attention to your wording, and your language and body language must show a kind of propriety and friendliness. Only good interaction can ensure higher efficiency. In order to make the event go smoothly, every volunteer mobilized himself to form a tacit and efficient cooperation with every department involved in the operation of the event. This made the volunteer work of the entire event a virtuous cycle process, which further ensured the orderly progress of the handball game and provided the audience with an exceptionally exciting and climaxing game.
This special group of volunteers is also active in the venue. They are responsible for cleaning the floor of the stadium. The handball competition is very fierce and the players on the field are very arduous. Therefore, it is very important to keep the floor dry and clean. After each fierce attack and defense, volunteers must wipe the athlete's sweat on the floor within a very short period of time, and they must stay on duty in the venue until the end of the game.
In short, in the days before the competition, everyone in each position tried their best and gained happiness from the hard work.
The effectiveness of volunteer work largely depends on the enthusiasm of volunteers. If you are actively involved, even difficult problems can be solved. At the same time, voluntary work is a place where the more you pay, the greater your gains will be, the higher your relative enthusiasm will be, and you will continue to invest, and then you will achieve greater results. In this process, the volunteers not only served the Olympics, but also improved their abilities.
Recently, mainstream media from various countries have paid great attention to China's Olympic volunteers and received widespread praise. For example, in an interview with Shintaro Ishihara, the governor of Kyoto, Japan, Japan's "Asahi Shimbun" said the following about the volunteers for the Beijing Olympics: "What I feel most deeply are the college students who participate in volunteer services. They are very kind and polite...China's new generation of young people obviously have expectations for the future of the country and society...I feel the vitality of youth from them..." This may be the best reward and the highest recognition for Olympic volunteers. The volunteers are extremely proud and honored to represent China and smile to the world. At this time, the world also gives China a bright smile!
Start towards the rising sun
——Remember the Water Cube Traffic Management Volunteer
Water Cube traffic management volunteers are responsible for guiding various licensed vehicles to park according to their licenses and assisting in maintaining smooth traffic around the venue. Traffic volunteers face various vehicles every day, which determines that traffic management volunteers need to be on duty as long as there are vehicles entering and leaving the venue. The special nature of our work determines our work characteristics of getting up early and staying late.
Every day at six o'clock, the Olympic volunteer shuttle bus carries tired volunteers from the w88 casino to the venues. Busy work from8：00Started after breakfast. The brothers on the first shift wore reflective vests and went to the police stations scattered around the venue14Positions. Except for another indoor position in the traffic control room inside the venue, the above-mentioned fourteen positions are all outside the venue. Their locations include various intersections of roads surrounding the venue, as well as various parking lots for licensed vehicles. The positions are located at different distances from the venue. The farthest position requires walking from the venue where volunteers rest.10Minutes to arrive. , due to the limitation of the number of people, there are only two people in each position. These two people need to ensure that the position is occupied all day long. Calculated according to the time schedule of the game every day, from the time of taking up the job to the evening12Remove the post around 0:00. At the end of the day, each person has to stand for seven or eight hours, which is not easy!
The transportation position not only requires volunteers to stay on duty for a long time, but also the volunteers are outside the site under the scorching sun. The fatigue level of standing for one hour is much greater than that of standing for one hour in ordinary sense. This is a huge test for traffic volunteers. There is no air conditioning to bring cool wind, and some positions even have no shade under parasols because those positions are not yet equipped with parasols. In fact, even if there are parasols, why don't we walk back and forth, check vehicle licenses, guide vehicles, and endure the scorching August sun when we are busy! Sometimes it is cloudy, but the humidity is high and the weather is sultry. I am already sweating after coming off the shift. A sip of water is the greatest enjoyment when I come back.
Due to the special nature of their positions, transportation volunteers are often the last batch of volunteers to leave their posts. from morning6Depart from 0:00 to the venue until evening11Click back to the dormitory,17Hours record every hard work and every drop of sweat of traffic volunteers at their posts. But tomorrow, we will still set off against the rising sun with the clock at six o'clock!
Volunteer Notes
Reflections of daily concierge team volunteers
After many previous trainings, the long-awaited Olympic Games has finally arrived. All our daily concierge volunteers took the bus to the Bird's Nest and were very honored to participate in the guidance of the opening ceremony. After strict security inspection, we finally walked into the National Stadium with excitement.
Before the spectators started to enter, we helped to check whether the bags given to each spectator’s seat were complete and put a bottle of mineral water into each bag. In the sultry and windless weather, we shuttled among the rows of red and gray seats. Each student was responsible for a row of seats and moved forward in turn. The boys brought down heavy boxes of water to distribute. Everyone cooperated very well and the speed was very fast. The students were surprised to see an area completed so quickly.
The audience began to enter one after another, and we were assigned to different positions to guide guests to enter, check tickets, or guide VIPs to take their seats. Our work may be insignificant, but standing in different positions, we are still very proud and deeply happy that we can do our part for the country.
After standing in the endless crowd for several hours, our legs were almost unable to support us. However, we kept reminding ourselves in our hearts to stand straighter and hold on a little longer. Don’t forget that we represent the volunteers and the overall image of the w88 casino.
Because we were temporarily seconded, everyone didn’t know much about the layout of the Bird’s Nest, but we still used our greatest enthusiasm to make up for this small shortcoming. If you encounter anything unclear, ask the venue staff for clarification and then tell the guests one by one.
After the successful opening ceremony, the audience left the venue one after another, but we still stuck to our posts. Although we were very tired at the time, we were very happy and felt that the day's efforts were not in vain, because the success of the opening ceremony was our greatest comfort and reward.
It was already half past two when we returned to the dormitory that night. After a short rest, we were on duty at the Olympic Building for the next day.
After experiencing the excitement of the opening ceremony of the Bird's Nest service, during the few days on duty at the Olympic Building, we saw in the office that the staff were almost constantly answering calls, processing documents, and arranging activities. Even on weekends, it was difficult to have time to rest. Moreover, they have maintained such a high-intensity working state for a long time. I deeply feel that the success of the opening ceremony and subsequent meetings with foreign dignitaries cannot be separated from a series of serious and down-to-earth preparations beforehand, as well as the hard work and self-sacrifice of the staff of the Olympic Building and many other departments, including volunteers.
Our motherland must successfully organize such a world's largest sports event and make it wonderful, especially when it is not very experienced. It is indeed a very arduous task. It is also a major test and challenge for Beijing, the entire country's government and people. But at the same time, this task was completed step by step through the division of labor and the concerted efforts of countless staff like them. Lao Tzu's "Tao Te Ching" said: "The tree that hugs each other is born from the moth; the nine-story platform starts from the base of the earth; the journey of a thousand miles begins with a single step." In our volunteer work, we are also likely to encounter many very trivial things, but we must not take it lightly, and we must not make the mistake of having too much ambition but too little, because details often determine success or failure.
As daily concierge volunteers, we can personally participate in this once-in-a-century sports event. It is indeed a very rare experience in our university life and even the entire student life. I still remember the successful bid for the Olympic Games seven years ago. I was still in junior high w88 casino at that time, and I was already imagining200822868_22992
I think the reason why the country recruits a large number of volunteers is not only to organize the Olympic Games, but also to train thousands of contemporary college students in this large-scale event, broaden their horizons, increase their knowledge, improve their abilities, and cultivate their patriotism. As Mr. Liang Qichao said in "Chinese Youth Theory": "Today's responsibility does not lie with others, but with my youth. The wisdom of youth will make the country wise, the wealth of youth will make the country rich, the strength of youth will make the country strong, the independence of youth will make the country independent, the freedom of youth will make the country free, and the progress of youth will make the country advance. If young people are more powerful than Europe, the country will be better than Europe; if young people are more powerful than the earth, the country will be more powerful than the earth." This passage is not only applicable to China, which is riddled with holes and in ruins after the failure of the Reform Movement of 1898, but also applies to China, which is undergoing reform and opening up, changing with each passing day, and developing in an all-round way. As contemporary college students, we shoulder the great responsibility of revitalizing our country and nation. We should contribute our own strength when the motherland needs it, while enriching our experience and laying a solid foundation for the future.
In the process of volunteering for the Olympics, I did learn to be serious and responsible, to endure hardships and to stand hard work, to persevere, and to unite as one from many staff members who have more professional knowledge and experience. And I learned enthusiasm, patience, cooperation and mutual encouragement from other outstanding volunteers.
At the same time, I also realized many of my shortcomings, and realized that I should be more thoughtful, detailed, and comprehensive when doing things, use my brain more in everything, and learn to be a thoughtful person in life. Just as the English learned in books and classes is slightly different from what is needed in practical applications, there are still many differences between actual work and studying at w88 casino. The environment you face when studying in w88 casino is relatively simple and straightforward, but in actual work, you have to communicate and cooperate with people, and seriously consider whether the plan is feasible, and it is useless to just talk on paper. Especially for important tasks, you need to take into account many factors such as the occasion, the people you are facing, your own identity, etc. Only then can you complete it satisfactorily and approach perfection.
I believe that I can do better in the next volunteer work after learning from previous experiences and lessons.(VIP accompanying daily concierge team volunteer Liu Xiaoyan
Embrace the Olympics and enjoy volunteering
"Come on China, come on Olympics" - when the people around me made specific gestures and chanted this slogan, I deeply felt that I was in an extraordinary city. Specific moments and specific occasions gave this city called Beijing the meaning of being remembered in history. As a Beijing Olympics volunteer, I feel this more deeply than ordinary people.
During the Olympics, I feel honored for my specific status: transportation service assistant of the sponsor of Shijingshan Transportation Station.7month1日, While other teams were still training, my partners and I began to enter the field. Although we were still a little unfamiliar with the completely unfamiliar working environment at the beginning, we did not feel tired at work because of this; although it was difficult to master the unfamiliar work process well at the beginning, we did not relinquish our service responsibilities. Although we may make mistakes due to unfamiliar procedures when we first start working, and sometimes even be criticized by our superiors, this makes us more frustrated and courageous. Perhaps this is the challenge and experience that volunteering brings to us.
After a period of time, I also learned to slowly regard this volunteer service as not only a service activity with a work nature, but also a rare learning opportunity. You have to learn to work with directors and masters of completely different age groups from the classmates you usually interact with, you have to learn the skills of friendly and confident communication with foreign guests, you have to learn professional foreign language terminology for Olympic work... Only when the real work begins, you will find how limited what you usually learn is, so in this case, you will be more urgent to urge yourself to learn, not only for the job at hand, but also for your own improvement. Therefore, I cherish this learning opportunity, which not only allows me to learn foreign language knowledge, but also masters communication skills in getting along with others.
Two months of volunteer service experience is not a long time, but I can truly appreciate the hard work of being a volunteer. But more importantly, I treasure the honor of being a volunteer in my heart. I am grateful for this volunteer experience.(Shijingshan Transportation Station Sponsor Transportation Service Assistant Lin Xiaoxiao）
Thirty-fourths of a volunteer career
Another busy day, almost evening7At half past three, the students from the night shift arrived one after another, and our day's work came to an end. Some of the other students from the day shift were packing their things to prepare for dinner, and some were filling out the phone statistics form. At this time, I was also sorting out the phone calls I had received throughout the day, again40Multiple, of whichT3The most reservation and language support, there are also several related inquiries and a lost item search, although during the period someone called to inquire about some things that have nothing to do with our service scope, whether any restaurants have McDonald's or mineIEWhat should I do if the browser cannot be opened……,There are also some guests who speak English that requires more trouble to understand,But after all, through the help of classmates and my own efforts, I successfully solved all the problems,Looking at the fruits of your labor,There is a sense of accomplishment in my heart,What’s even more gratifying is that today I was praised by a foreign guest,Although it is just a simple sentence”your oral English is great, you are very nice”,But this is an affirmation of one’s work after all. When I was filling out the statistical form, the phone rang. A foreign customer wanted to order a car. According to the operating procedures, I entered the customer's information in the order form in the system. However, when I asked the customer about the time to get on the car, he said it was afternoon8：15, only before his scheduled time40For more than a few minutes, I explained to the guests the agreement between the International Olympic Organizing Committee and the Beijing Olympic Organizing Committee: the scheduled time is less than6Hourly orders can be successfully completed, but there is no guarantee that the vehicle will be available 100%, which depends onT3Vehicle resources of the fleet, especially if the scheduled time is less than2For hourly orders, due to limited vehicle resources, the possibility that the fleet can dispatch a vehicle is very small. If we cannot dispatch a vehicle, we will call you to inform you. The customer said that he understood, but still insisted on making a reservation. I successfully submitted the order for the customer. However, two or three minutes later, the fleet called and said that the vehicle was unavailable and asked us to tell the customer. I answered the customer's call according to the number on the order. Unexpectedly, I told the guest: We are very sorry that we just received a call from the team. Since your reservation time is less than2Hours, the fleet cannot provide you with a vehicle. To my surprise, the customer was very angry after hearing this and insisted that we had a car, so why not send one to him. I tried my best to explain to the customer, but the customer actually yelled at me. When I said that our main task is to reserve a car for the customer, and the allocation of vehicles is no longer within our authority, the customer unexpectedly caught another word "client(Guest)", and asked me in turn if I had ever heard of "The customer is God". I almost collapsed and wanted to yell at the customer, but the words that came to my lips were "buffered" and replaced by a polite explanation. I also called the team leader to assure him that the customer finally accepted it. He breathed a sigh of relief and suddenly thought of traininghourThe teacher once said that any unexpected situation may happen. This is one of them. It is a test of one's restraint and endurance.
Sitting on the bus back to w88 casino, I felt very uncomfortable. I couldn’t explain the feeling. I didn’t know whether it was grievance, anger or powerlessness. Looking at the passing vehicles and the flashing neon lights, I, who had always been optimistic, suddenly remembered what I faced on my first day on the job. The promise made on the countdown sign outside the building: "Every day I will show the most beautiful smile to the people around me, every moment I will provide the most sincere service to the guests who call me, every minute I will show my best state, and every second I will show the most moving demeanor of the volunteers." How can you fulfill your promise when you are so frustrated? "The smile of a volunteer is the best business card in Beijing." Since you have signed your name on this business card, be brave enough to shoulder the responsibility and adjust to a new day. More challenges are waiting for you!（T3Call center volunteer Mu Xiaoqing)
